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Call Tracking

Know which marketing efforts inspired your best leads to call.

Lead Center

Call, text, chat, and manage all your team's leads from a single unified inbox.

Conversation Intelligence

Call transcriptions with AI-powered analysis and lead categorization.

Form Tracking

Connect each ad, campaign, and keyword to every form submission.

Pricing
Industries
Agencies

Know which tactics deliver your clients' best calls and form submissions.

Real Estate

Close more qualified buyers and renters with better marketing and communications.

Healthcare

Gain the insights you need to maintain the health of your marketing campaigns.

Legal Services

Stay competitive by making the most of your marketing dollars.

Home Services

Tighten up response times — and never miss another opportunity.

Automotive

Accelerate the ads, keywords, and campaigns that drive buyers to your showroom.

Financial Services

Know what inspired your best customers to act then attract more like them.

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Content Hub

Market smarter by keeping up with emerging trends, tips, and tools.

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Deliver automated insights by connecting CallRail to platforms you already use.

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Learn about our affiliate, marketing agency, and technology partnerships.

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(888) 907-4718

Mission Control for small business leads

by Jay Hansborough
August 17, 2020

By combining call tracking analytics with robust contact center functionality, Lead Center gives you seamless, efficient communications management, designed specifically for small businesses.

A straightforward interface makes using Lead Center a breeze, and we’ll capture important data automatically, so your team can focus on what really matters: closing more business.

  • Customize call routing for a seamless customer experience. Create advanced call flows directly from your web browser — with features like custom greetings, interactive menus, responsive routing and more — to ensure that every call goes to the right team member.
  • Group agents into teams and manage availability. Group agents into teams based on job role, schedule, or whichever criteria make sense for you. And with agent availability settings, which update automatically, you can ensure that all calls are handled as quickly as possible.
  • Tackle customer service as a team with warm and cold transfers. Easily transfer calls to the most qualified team member to best serve your prospect or customer.
  • Stay on top of things with desktop notifications. When using the Lead Center web app on a desktop computer, notifications pop up when an inbound interaction comes in — even if the browser window is minimized or open to a different tab. This way, your team can make sure they don’t miss any opportunities, even when multitasking.
  • Make life easier with one-touch functionality. When it comes to leads, response time is money. Return calls and texts with a single tap, cutting down on response time and creating a convenient way to follow up.

By channeling your customer interactions into a single inbox, empowering your team to handle business from anywhere, and giving detailed context to every conversation, Lead Center gives you the power to take control of your communications.

Interested in taking our business communications software for a test drive? Start a free trial of Lead Center.