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Connect with customers in the ways they want

by Jay Hansborough
August 17, 2020

While phone conversations remain a popular way to engage with businesses, consumers want options. A lead is a lead, and providing more ways to get in touch gives your business more opportunities to interact with customers and prospects.

Lead Center funnels all of your interactions into a single inbox — making it easy to keep up with every lead, no matter which form it takes on. In addition, it supports more methods of communication than just phone calls.

  • Send and receive text messages with no character limit. For busy consumers, or those who want the facts without the small talk, texting is an attractive alternative to making a phone call. It’s also a convenient way to answer quick questions and send confirmations. You can even send texts while you’re on the phone with a customer.
  • Send and receive photos and videos via text. Lead Center supports MMS text messages in addition to the standard SMS variety, so you can send images, videos, animated gifs, and a variety of other file types, providing new ways to do business.
  • Save time and avoid finger cramps with Quick Texts. Whether making a sales pitch or handling a customer service issue, you may find that you end up covering similar ground in multiple conversations. Rather than typing out the same message over and over again, you can save that message as a template using Lead Center’s Quick Texts feature, and have it at the ready with the tap of a button.
  • Capture online forms and chat conversations. With integrated lead tracking provided by Lead Center, communication tools are combined with contact data, source, and history to power stronger customer conversations and optimize marketing.

By channeling your customer interactions into a single inbox, empowering your team to handle business from anywhere, and giving detailed context to every conversation, Lead Center gives you the power to take control of your communications.

Take control of your leads. Start a free trial of Lead Center.