by Katherine Hosmer  Mar 19, 2020

Minding the business with CallRail

People across the globe have come together over the past few weeks to navigate new and challenging waters. Between shopping, working remotely, and becoming teachers to our children and caregivers to our families, it may feel overwhelming finding the balance between our work priorities and home lives. At CallRail, we celebrate several values as employees.…

by Jules Tompkins  Nov 19, 2019

CallRail named to Deloitte Tech Fast 500 for fourth consecutive year

CallRail has been named to Deloitte’s Tech Fast 500 list for the fourth year in a row. We were one of 22 Georgia companies to make the list, which is comprised of the 500 fastest growing technology companies in North America, based on fiscal year revenue growth from 2015 to 2018. At no. 281 on the…

by Kate McGaughey  Nov 15, 2019

CallRail CRO Mary Pat Donnellon recognized as finalist in Georgia Women In Tech Awards

CallRail Chief Revenue Officer Mary Pat Donnellon was recognized Thursday as a finalist in the Woman of the Year in Technology Awards in Atlanta. The ceremony celebrated the accomplishments of Georgia’s top female executives in technology fields. Mary Pat’s career has taken her from her start as a systems engineer and project manager to the…

by Karissa Austin  Sep 26, 2019

CallRail wins second APPEALIE award in Overall SaaS category

On Wednesday, September 25th, CallRail received its second Overall SaaS APPEALIE award for outstanding customer satisfaction. CallRail won the category alongside other industry leaders, including SalesLoft, Slack, Ceridian, ChurnZero, and Zoom. According to APPEALIE, the awards are given “annually to SaaS apps that demonstrate excellence through innovation, customer delight and dedication to constant improvement,” with…

by Amber Guidry  Sep 25, 2019

Turn it off: Team CallRail takes Summer!

Here at CallRail, we value work-life balance. In fact, ‘Turn it off’ is one of our company’s culture statements. We take care of ourselves, our families, our friends, and our community. We know it’s okay to close the laptop and turn off the phone and really enjoy a moment, an evening, a weekend, and a…

by Amber Guidry  Sep 4, 2019

Women in Tech: Janan Barge, Engineering Manager

According to Girls Who Code, 74% of young girls express interest in STEM fields but only 26% of computing jobs are held by women. In our Women in Tech series, we dig into what motivates some of our most driven employees to lead successful tech careers. With one look at Janan Barge, you might never…

by Christina Bourne  Aug 14, 2019

Why customer empathy is critical to our processes and products

Our product roadmaps are already defined by our company’s ethos — our customers are just waiting for us to recognize it. Their pain points, frustrations, and repetitive tasking are our infinite roadmaps. The world of technology is full of opportunities, innovation, and demand, and when we solve one customer’s problem, another will arise before we…

by Amber Guidry  Jun 28, 2019

Celebrating #PrideMonth at CallRail

Happy Pride! Pride Month is celebrated each year in June, honoring the historic 1969 Stonewall Uprising in Manhattan. Fifty years ago today, trailblazers at the Stonewall Inn took a stand against brutality, discrimination, and oppression. These riots were pivotal to the gay rights movement, catapulting the fight for equality to the political front lines —…

by Jules Tompkins  May 17, 2019

CallRail named to Inc.’s Best Places to Work list for second consecutive year

Last May, CallRail was named to Inc.’s third annual Best Places to Work list. We had previously made similar local lists, but recognition on Inc.’s national list felt like a really big deal. We celebrated with cake and champagne. Since the 2018 list came out, we have grown our employee headcount by about 45 percent.…

by Amber Guidry  May 10, 2019

#NationalSmallBusinessWeek: Our ATL favorites

Though they are small — small businesses are a big deal. According to the United States Small Business Administration (SBA), more than 50 percent of Americans either own or work for a small business. The SBA also notes that small businesses create about 2 out of 3 new jobs in the U.S. each year, powering…

by Michael Saba  Apr 22, 2019

The story of the unlikely duo who helped create Account Center

Take one glance at the unlikely duo of Christina Bourne and Dan Smith, and you might be left wondering how these two ended up in the same meeting room, much less working together here at CallRail. Where Christina is plain and direct in her speaking, Dan is more enigmatic and metaphoric. Christina is a product-marketing…

by Kara Kelly  Mar 26, 2019

Why we started a User Research team (and what we learned along the way)

I remember when it was easy to make user-centered decisions. The year was 2015, and at the time, CallRail only had about a few hundred users to its name. Cue the dream sequence, everyone! Four years prior, our CEO Andy Powell needed a call tracking software for his startup, Bimmershops. At the time, call tracking…

by Jason Tatum  Mar 18, 2019

From non-profits to tech: How my career taught me to love ‘vertical slicing’

For many years — long before I was working at a tech company, or before I knew about marketing attribution or what ‘MarTech’ meant — my career was in the non-profit field. I worked in a lot of different capacities from the time I was about 18 until I was 32, in roles that took…

by Katherine Hosmer  Mar 6, 2019

How I scaled our UX Content team from the ground up

I joined CallRail in 2014 as a customer support specialist. On my first day, I was a bundle of nerves and excitement as I sat down at my new desk. I was finally working downtown at a promising startup, but I had no experience in the tech world. How was this ex-salon manager going to…

by Jules Tompkins  Mar 5, 2019

CallRail named to AJC ‘Top Workplaces’ list for third straight year

On Sunday, the Atlanta Journal-Constitution — our local newspaper — released its annual list of the best workplaces in Atlanta. We made the list for the third straight year! CallRail was one of 4,300 companies asked to participate in the contest, and was one of 150 companies to be selected to the final list. We’re one…

by Andrew Astleford  Jan 25, 2019

How suddenly losing my journalism job led to a new career at CallRail

Editor’s note: We’re going to be running a series of posts and personal essays in 2019, giving you an inside look at the people who create, design, support, and market CallRail. Today, we’re kicking things off with this story from UX Content Strategist Andrew Astleford, and how he made the leap from working in journalism…

by Amber Guidry  Sep 7, 2018

Women in Tech: Madelyn Wing, Director of Product and Customer Marketing

According to Girls Who Code, 74 percent of young girls express interest in STEM fields but only 26 percent of computing jobs are held by women. In our Women in Tech series, we dig into what motivates some of our most driven employees to lead successful tech careers. On any given day here at CallRail,…

by Kate McGaughey  Aug 8, 2018

Women in Tech: Whitney Bennett, VP of Talent and Culture

In today’s rapidly-evolving career landscape, many of us can relate to taking a job in an industry completely unrelated to our college degree. Whitney Bennett can say she not only forged a career in a field different from her educational background, she navigated uncharted waters to build a thriving human resources department where none previously…

by Amber Guidry  May 31, 2018

We Are CallRail: Why we decided to start a Culture Ambassadors Board

Mia Vasser is the Culture Manager on our Talent & Culture Team at CallRail. She initially came to CallRail as an office assistant, and has since transitioned into spearheading CallRail’s efforts of building culture as we continue to grow. We sat down with her to talk about her most recent initiative: the Culture Ambassadors Board.…

by Jules Tompkins  May 23, 2018

CallRail named to Inc.’s 2018 Best Workplaces list

There have been a lot of milestones around the CallRail offices lately. We’re routing calls at record pace, adding new team members almost every week, supporting customers more quickly and efficiently than ever, and continuing to improve our product, making it more and more powerful for our growing number of customers. Today, we’re excited to…

by Kate McGaughey  May 11, 2018

Looking back at year one of the CallRail community

Why Community? How this journey started Last April, we launched the first version of the CallRail Community. After being hired to manage social media at the start of 2017, being asked to spearhead work on our customer forum was somewhat of a surprise. A little background: I came from a small agency where I managed…

by Nancy Lim  Apr 27, 2018

CallRail wins Pacesetter Award for fifth consecutive year

At CallRail, we are incredibly proud of the growth that we have been able to achieve year over year. From our inclusion in the INC 500 and Deloitte 500 growth rankings over the past few years to our quickly evolving application, it would not be possible without three key elements: our industry-leading call tracking software,…

by Amber Guidry  Apr 6, 2018

Women In Tech: Tameka Hughes, Sr. Customer Success Manager

According to Girls Who Code, 74% of young girls express interest in STEM fields but only 26% of computing jobs are held by women. In our Women in Tech series, we dig into what drives some of our most driven employees to lead successful tech careers. Although Spring has technically arrived, the grey clouds, fierce…

by Robert Martin  Mar 29, 2018

How a team of writers tells the story of CallRail

March was an important month for the product content team here at CallRail, marking our first full year with the company. That means for an entire year now, CallRail has invested in a team of writers for its product department — and that’s really exciting! You may be asking yourself: Why does a technology company like…

by Kate McGaughey  Mar 22, 2018

How taking a week off allowed one CallRail engineer to build a Slackbot that streamlines internal workflows

Nestled between the rolling hills of northern Georgia, just north of Lake Lanier, lies Montara Farm. For almost a week in late February, this picturesque haven was home to an unlikely group: 10 members of CallRail’s product and development team. CTO Elliott Wood and principal software engineer Justin Kronz spearheaded CallRail’s first Investment Week ––…