Improve bidding strategy with new Call Highlights report

Posted by
headshot of Anna Niles
on June 13, 2018

With the launch of Call Highlights last quarter, users have been able to gain a better understanding of the content of their calls, with no action needed. We’ve made some additional improvements to make this data more valuable for our users. Introducing the new Call Highlights report If you’re a Keyword Spotting master, you’re likely…

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CallRail named to Inc.’s 2018 Best Workplaces list

Posted by
Jules Tompkins at CallRail
on May 23, 2018

There have been a lot of milestones around the CallRail offices lately. We’re routing calls at record pace, adding new team members almost every week, supporting customers more quickly and efficiently than ever, and continuing to improve our product, making it more and more powerful for our growing number of customers. Today, we’re excited to…

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Announcing the relaunch of CallRail Community

Posted by
on April 17, 2018
callrail neon logo

Today, we’re proud to announce the launch of a brand new user interface design for the CallRail Community! We built the CallRail Community in 2017 as a place for our customers to meet each other, share best practices for using CallRail, and submit feature requests to our team. After months of helping customers find answers…

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Automate and customize customer invoicing with these powerful new features

Posted by
on February 7, 2018
Three people working on marketing strategy

Call tracking can be an extremely lucrative revenue stream for your marketing agency. Reselling a service like CallRail can help you show your clients what’s working, and what’s not, while providing them with valuable information about their callers and leads. And if you’re a marketing agency selling call tracking services, then you understand how important…

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Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates

Posted by
headshot of Anna Niles
on January 29, 2018
Three Vintage wall telephones

Determining how to to successfully route calls can be a daunting task. Taking into account staff availability, schedules, and location, has historically been a manual, painful process. CallRail’s Call Flow Builder revolutionized this process, giving users the freedom to completely customize the way calls are being routed. With multi-step options, the customizable flows ensure your…

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CallRail Quarterly Product Update: What’s New in Q4 2017

Posted by
on January 9, 2018
HubSpot Call Tracking

We ended 2017 with a bang and a lot of great new releases! We added a Facebook integration, improved user workflow and permissions, and introduced some great new features to the CallRail API. Want to see what we built? Here’s everything we shipped in Q4 of 2017. CallRail’s Facebook Integration Although CallRail has always been able…

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Introducing CallRail’s Facebook Integration

Posted by
on December 7, 2017
Facebook

It’s no secret that Facebook marketing is an integral part of any data-driven marketer’s playbook. Just last quarter, Facebook reported marketers spent over $9 million in advertising on their network. And with the launch of Facebook’s Call Now button nearly 2 years ago, phone call and text message conversions from Facebook have been growing. BIA/Kelsey estimates…

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Edit Caller Names for More Efficient Lead Handling

Posted by
on December 4, 2017
Hand holding cell phone while scrolling

Whenever phone calls or text messages are made, there are typically two pieces of information that can be used to identify your new inbound lead: a phone number and a Caller ID Name (CNAM). Here at CallRail, we display both the phone number and the calling party’s name inside the Call Dashboard and Lead Center to…

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