Introducing Responsive Routing: Intelligent Call Routing from CallRail

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on August 22, 2017

Where your inbound callers get routed significantly impacts how they convert to revenue. If you’re using CallRail’s Call Flow Builder, you can set up intelligent routing specific to your business that gets every caller to the right person, every time. The Call Flow Builder has always featured several customised call forwarding patterns  – simulcall, round…

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Check Out CallRail’s New Look and Feel

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on August 17, 2017

A good user interface is simple and intuitive, all while making it easy for users to understand, focus on, and complete their work. We’ve been talking with and listening to you our customers, and we appreciate your feedback on how to improve the CallRail experience. Now, we’re putting it into action. In the coming weeks, we’re…

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UI Refresh Q&A with CallRail UX Lead Kara Kelly

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on August 17, 2017
Kara Kelly, UX Lead at CallRail

Big changes are brewing at CallRail! We’ll soon be releasing a refreshed, redesigned version of our interface. Of course, an overhaul of this size requires a lot of planning and forethought, which is where our squad of UX / UI (User Experience / User Interface) design experts comes in. We sat down with CallRail’s UX…

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Invite Friends. Get Credit. Introducing the CallRail Referral Program.

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on August 10, 2017

The outstanding CallRail community has always been the driving force behind CallRail’s growth. Between simple word-of-mouth recommendations and complimentary online reviews, you’ve helped us get to where we are today. It’s also what drives us to keep making everything about CallRail better – from the product to our content, and beyond. That’s why we wanted…

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Go Global: Expanded Call Tracking in 6 Countries

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on June 27, 2017

Since 2011, we’ve been proud to provide over 60,000 businesses all across the US and Canada with our powerful and intuitive call analytics software. But during that time, we’ve received many requests to expand our number inventory and provide our services outside of North America. Marketers based abroad are looking for the same powerful call tracking…

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New Form & Text Message Updates to Improve Inbound Lead Attribution

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on June 23, 2017

Attribution: it’s what keeps the modern marketer up at night. It’s important to understand where your leads are coming from to understand the entire customer journey and all the influences that drive conversions through the funnel. And in today’s digital world, consumers are engaging with you across a myriad of inbound channels – whether phone calls, text…

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New Feature: Power Up Your Call Transcriptions with Keyword Spotting

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on June 21, 2017

There’s no better way to learn about your customers than through conversations. Your phone calls tell you what products/services your customers purchased, their questions or objections, what stage of the sales cycle they’re in, and more. But mining calls for these valuable insights has historically been difficult, not to mention time-consuming. That’s why we’re excited…

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Copilot is now Lead Center

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on May 8, 2017

If you’ve logged into your CallRail account recently you might have noticed the Copilot icon is missing. Don’t worry – all of that valuable in-depth information about your inbound leads isn’t going anywhere, nor is outbound dialing or the CallRail softphone. What we heard most often from users was that the data inside Copilot was…

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New Feature: SMS on the CallRail Mobile App

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on May 2, 2017

Just a few months ago we brought you several highly-requested features to the CallRail mobile app, and the reception from our customers was exceptional. Today, I couldn’t be more excited to follow-up with another game-changing mobile app update – SMS messaging to your tracking numbers on-the-go. Send and Receive Texts Right Inside the CallRail App…

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