Introducing CallScribe: Call Transcriptions, Powered by Conversation Intelligence

Posted by
on November 9, 2016
mockdrop_macbook-pro-on-tiny-table-and-of-course-coffee-and-an-iphone-no-apple-watch-though

Phone calls provide a wealth of information you just can’t get from website clicks. These one-on-one conversations offer in-depth details about your customers, and how you can improve your sales, marketing, and service organizations. But obtaining all that valuable data can be difficult, and listening to every call recording isn’t always feasible. That’s why we’re…

Continue Reading


Route Calls by Location with Geo-Routing

Posted by
on October 13, 2016
A photo by Sylwia Bartyzel. unsplash.com/photos/D2K1UZr4vxk

If your company serves multiple geographic areas, or has multiple locations that serve different areas, ensuring callers reach the right person on the other end of the phone line can prove difficult. Your clients don’t enjoy being put on hold and transferred, or having to repeat the same information time and time again from agent to agent. In…

Continue Reading

CallRail’s Integration with Bid Management Platform Acquisio

Posted by
on September 9, 2015
shutterstock_174543110

After quite a bit of customer requests, marketing agency requests, and development work we’re thrilled to announce our integration with Acquisio. This is the first official CallRail integration with a bid management platform. Below is a bit more about Acquisio, the CallRail integration, and how it aims to make your life easier as a marketer.…

Continue Reading

CallRail’s Updated Interface and Reporting Tools

Posted by
on June 30, 2015
featuredimage

You may have noticed a few changes within CallRail since the last time you logged into your account. We’ve been listening to your feedback and have made these updates after hearing about the things you value most. Navigation Changes: To easily find what you’re looking for, we’ve added text to each of the navigational buttons at the top…

Continue Reading

CallRail: Fighting Robo Dialers One Call at a Time

Posted by
on June 9, 2015
shutterstock_164540318

If you’ve ever answered your phone and heard silence or an automated message on the other end of the line, then you understand the frustration of receiving a call from a robo dialer. We’ve seen the topic of “call spam” arise many times in the call tracking industry, and have worked diligently to find solutions…

Continue Reading

Recap of Street Fight Summit West 2015 – #SFSW15

Posted by
on June 5, 2015
Christian-Ward-at-street-fight

Earlier this week I was able to attend Street Fight Summit West in San Francisco. Coming off the heels of Google’s I/O last week just down the street, #SFSW15 had some big shoes to fill and it didn’t fail to impress this year. The content this time around was the best of any conference I’ve attended…

Continue Reading


CallRail is Rolling Out A New Look & Feel

Posted by
on December 16, 2014
newface

  In the next few weeks you might notice that things look different around here– that’s because we’re rolling out an updated user interface. What does that mean for you as a client? An easier to navigate dashboard and a more intuitive call tracking experience. So, What’s Different? We’ve organized the interface in a way that’s easier…

Continue Reading

Automate Call Distribution with Round Robin

Posted by
on October 16, 2014
screenshot_571

Our newest call flow step, Round Robin, allows you to distribute calls evenly among your sales team, clients, or any group working under the same campaign, all through one of your call tracking phone numbers. How to Create a Call Flow with the Round Robin Step The Round Robin step in the Call Flow Builder lets…

Continue Reading