by Vince Baskerville

Manage Calls and Create Reports by User with CallRail’s Agent Feature

We're excited about our feature update! You’ll now have the ability route calls to a specific Agent through CallRail’s Call Flow Builder.

by Katherine Hosmer

Marketers and Agencies Rejoice: Account Center is Here

Simplify your workflow with Account Center. Easily manage multiple accounts and organize your campaigns in ways best for your business.

by Katherine Hosmer

RoboRail: CallRail’s Anti-Spam Technology

Say goodbye to telemarketers. With RoboRail, your call data is clean with accurate reporting, and your marketing campaigns continue to perform successfully.

by Mark Sullivan

New and Improved Zapier Integration

CallRail users can now take advantage of the Zapier integration its expanded triggers, easier authentication, and even more data.

by Mark Sullivan

CallRail Direct Connect Integration with Marketo

With our integration with Marketo, you can understand which campaigns are leading to the most calls and what organic and paid search terms drove them.

by Mark Sullivan

CallRail’s Integration with Bid Management Platform Acquisio

We're about to make your life a whole lot easier. CallRail is proud to announce our new Acquiso integration for all your bidding needs.

by Mark Sullivan

CallRail’s Real Time Messaging Integration with Slack

Slack brings team communication into one, highly customizable, searchable interface that speeds up collaboration from any device.

by Andy Powell

CallRail Tackles Latest Wave of Traffic Pumping

We know "spam" calls from traffic pumping are frustrating. That's why CallRail has made combating call spam our top priority.

by Mark Sullivan

Simple Set Up & Powerful Call Tracking: CallRail’s WordPress Integration

We’ve had a custom integration with Wordpress for years, many people don’t know exactly how it works. I decided to revisit one of our most popular integrations to provide an overview for those of you that may be looking into using Wordpress and CallRail.

by Erica Hawkins

SMS Messaging for Customer Support

Welcome to the world where we text instead of call. Here's how to bring your business into the text messaging game for your customer support.

by Mark Sullivan

Analyze Each Caller’s Website Experience with CallRail’s FullStory Integration

Fully understand how your customer is interacting with your site and their navigation patterns with CallRail's FullStory integration.

by Katherine Hosmer

CallRail’s Updated Interface and Reporting Tools

You may have noticed a few changes within CallRail since you've last logged in. We're here to walk you through all our recent changes and features.

by Erica Hawkins

Introducing HIPAA Compliant Call Tracking for Health Care Providers

We take HIPAA compliance seriously. Medical practitioners and marketers may now monitor calls while protecting patient privacy.

by Katherine Hosmer

CallRail: Fighting Robo Dialers One Call at a Time

With CallRail’s recent partnership with Nomorobo, you can automatically identify and block calls from known robo dialers at no additional cost.

by Erica Hawkins

Quick Response Texting with Call Tracking Numbers

With a low open rate of emails and the growing adoption of mobile, text messaging is becoming an ideal way to communicate with customers. Get started now.

by Erica Hawkins

CallRail Co-branding: Brand Consistency for Your Call Tracking Clients

Keep your clients immersed in your brand while providing them with all the features they need to get the most out of their call tracking experience.

by Erica Hawkins

Record Outbound Calls with Your Tracking Numbers

With Outbound Call Recording, you get even deeper insight into outbound calls, allowing you to better monitor your lead follow up process.

by Erica Hawkins

Send Outbound Texts with Your Tracking Numbers

Now you can initiate text messages using any of your tracking phone numbers.

by Erica Hawkins

CallRail is Rolling Out A New Look & Feel

In the next few weeks you might notice that things look different around here-- that's because we're rolling out an updated user interface.

by Erica Hawkins

The Newest Tool in Call Conversion: CallRail Copilot!

Improve sale conversion rates and customer service with real-time context to inbound calls. Get the insight that goes beyond simple caller ID with CallRail.

by Erica Hawkins

Automate Call Distribution with Round Robin

Distribute calls evenly among your sales team, clients, or any group working under the same campaign, all through one of your call tracking phone numbers.

by Erica Hawkins

Why You’ll Love Our New Call Details Page

Our updated Call Details page gives you deeper insight into client behavior and a better understanding of what drives call conversions.

by Erica Hawkins

Introducing Outbound Call Tracking

We know from our clients that effectively and quickly following up on leads is extremely important to to them -- that's why we've made that process even easier by allowing our users to place outbound calls with their CallRail tracking phone numbers.

by Katherine Hosmer

Texting for Your CallRail Tracking Numbers

You will be able to communicate with anyone who sends a text message to a phone number that is configured in your account to receive text messages.

by Erica Hawkins

High Quality Voicemail Transcriptions

allRail now provides human transcriptions of your voicemails, allowing you to read messages straight from your email or CallRail account.