by Katherine Hosmer Feb 13, 2018
Agencies: Make the switch from Account Center to Customer Invoicing to streamline call tracking billing
Marketing and advertising agencies can now manage account billing for call tracking services through CallRail's Customer Invoicing feature.
by David Schroeder Feb 13, 2018
How to get the most out of CallRail’s VWO integration
VWO is a software used to A/B test versions of webpages. Learn how to optimize your site for phone calls with CallRail's VWO integration.
by Melissa Garner Feb 2, 2018
A Brief Overview of CallRail’s Zapier Integration
Zapier is an application software that connects multiple apps you use daily in order to automate your workflow.
by Anna Charity Jan 30, 2018
Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights
Newest addition to CallRail's Conversation Intelligence suite: Call Highlights. Simplify call analysis and maximize ad spend.
by Anna Charity Jan 29, 2018
Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates
With five templates to choose from, it’s easier than ever to route calls. Duplicate call flows or create your own custom call flows.
by Anna Charity Jan 23, 2018
Streamline Agent Management with the New Calls by Agent Report
CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.
by Madelyn Newman Jan 9, 2018
CallRail Quarterly Product Update: What’s New in Q4 2017
We added a Facebook integration, improved user workflow and permissions, and introduced some great new features to the CallRail API.
by Madelyn Newman Dec 14, 2017
How to use Facebook Custom Audiences with Call Insights
CallRail's Facebook Integration can auto-generate Facebook Custom Audiences to power your ads with call intelligence for better ad targeting.
by Madelyn Newman Dec 7, 2017
Introducing CallRail’s Facebook Integration
View calls conversions inside the Facebook Business Ads Manager alongside click data. Optimize your ad spend for phone calls with greater insights.
by Madelyn Newman Dec 4, 2017
Edit Caller Names for More Efficient Lead Handling
Updating caller IDs for leads inside of your account helps you attach names to the people reaching out to your business to connect you to qualified leads.
by Madelyn Newman Nov 2, 2017
Meet the New Keywords Spotted Report
With CallRail's new Keywords Spotted Report you can identify conversation trends across all of your phone calls and in turn increase ROI.
by Madelyn Newman Oct 16, 2017
CallRail Quarterly Product Update: What’s New in Q3 2017
CallRail's Q3 has been full of product updates. From a new user interface and referral program to responsive call routing, there's a lot in store.
by Madelyn Newman Sep 21, 2017
How CallRail is Simplifying the Call Log Experience
We're always looking for new ways to improve our customer's user experience. CallRail is excited to announce a new, easier interface to our software!
by Madelyn Newman Sep 1, 2017
Feature Updates: Even More Automation with CallRail’s Keyword Spotting
CallRail's keyword spotting feature will help you hone in on your most valuable callers, so you can gain even more powerful data from your phone calls.
by Madelyn Newman Aug 22, 2017
Introducing Responsive Routing: Intelligent Call Routing from CallRail
With CallRail's Call Flow Builder, you can make sure that your business gets every caller to the right person, every time.
by Madelyn Newman Aug 17, 2017
Check Out CallRail’s New Look and Feel
Constantly evolving, we're revamping our interface with the customer in mind. Simple and intuitive, check out CallRail's new look.
by Michael Saba Aug 17, 2017
UI Refresh Q&A with CallRail UX Lead Kara Kelly
We'll soon be releasing a refreshed, redesigned version of the CallRail interface. We sat down for a chat with our UX lead about the big changes on the way.
by Madelyn Newman Jul 31, 2017
8 Hidden CallRail Features You Didn’t Know You Needed
If you're a newer CallRail user, you may feel that sometimes you're only scratching the surface of CallRail's feature set. Here's what you need to know.
by Adam Hofman Jul 24, 2017
Get to Know CallRail’s CallScore
Our product owners gives you a behind the scenes look at the process of what CallScore does and the gaps it fills for customers.
by Madelyn Newman Jul 17, 2017
CallRail Quarterly Product Update: What’s New in Q2 2017
We're always working to improve our software to make things easier for our customers. Check out our latest feature and integration updates.
by Madelyn Newman Jun 27, 2017
Go Global: Expanded Call Tracking in 5 Countries
It's official: We've gone international. Check out our international pricing plan for the world's most powerful and intuitive call tracking software.
by Madelyn Newman Jun 23, 2017
New Form & Text Message Updates to Improve Inbound Lead Attribution
CallRail has several updates for form fill-outs and text messages. You can now access all customer interactions in a single, powerful interface.
by Madelyn Newman Jun 21, 2017
New Feature: Power Up Your Call Transcriptions with Keyword Spotting
Gain insight into customer search. Have keywords automatically pulled from the call transcriptions of any campaign with CallScribe's Keyword Spotting.
by Madelyn Newman May 26, 2017
Keep Your Call Data Secure with Two-Factor Authentication
We take your call data security seriously. With 2-step authentication, we added an extra layer of security to all CallRail accounts to keep you protected.
by Madelyn Newman May 8, 2017
Copilot is now Lead Center
Lead Center is CallRail’s new standalone application that gives your sales and support teams access to all the previous functionality of Copilot and more.