by Zack Bedingfield  Feb 16, 2018

How to Optimize Campaigns with CallRail’s Google Ads Integration

Ads is the advertising platform for running ads on the Google search results page. Learn how CallRail's Google Ads integration can optimize your campaign.

by Katherine Hosmer  Feb 13, 2018

Agencies: Make the switch from Account Center to Customer Invoicing to streamline call tracking billing

Marketing and advertising agencies can now manage account billing for call tracking services through CallRail's Customer Invoicing feature.

by David Schroeder  Feb 13, 2018

How to get the most out of CallRail’s VWO integration

VWO is a software used to A/B test versions of webpages. Learn how to optimize your site for phone calls with CallRail's VWO integration.

by Melissa Garner  Feb 2, 2018

A Brief Overview of CallRail’s Zapier Integration

Zapier is an application software that connects multiple apps you use daily in order to automate your workflow.

by Anna Charity  Jan 30, 2018

Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights

Newest addition to CallRail's Conversation Intelligence suite: Call Highlights. Simplify call analysis and maximize ad spend.

by Anna Charity  Jan 29, 2018

Route Calls with Ease: New Out-of-the-Box Call Flow Builder Templates

With five templates to choose from, it’s easier than ever to route calls. Duplicate call flows or create your own custom call flows.

by Anna Charity  Jan 23, 2018

Streamline Agent Management with the New Calls by Agent Report

CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.

by Madelyn Newman  Jan 9, 2018

CallRail Quarterly Product Update: What’s New in Q4 2017

We added a Facebook integration, improved user workflow and permissions, and introduced some great new features to the CallRail API.

by Madelyn Newman  Dec 14, 2017

How to use Facebook Custom Audiences with Call Insights

CallRail's Facebook Integration can auto-generate Facebook Custom Audiences to power your ads with call intelligence for better ad targeting.

by Madelyn Newman  Dec 7, 2017

Introducing CallRail’s Facebook Integration

View calls conversions inside the Facebook Business Ads Manager alongside click data. Optimize your ad spend for phone calls with greater insights.

by Madelyn Newman  Dec 4, 2017

Edit Caller Names for More Efficient Lead Handling

Updating caller IDs for leads inside of your account helps you attach names to the people reaching out to your business to connect you to qualified leads.

by Madelyn Newman  Nov 2, 2017

Meet the New Keywords Spotted Report

With CallRail's new Keywords Spotted Report you can identify conversation trends across all of your phone calls and in turn increase ROI.

by Madelyn Newman  Oct 16, 2017

CallRail Quarterly Product Update: What’s New in Q3 2017

CallRail's Q3 has been full of product updates. From a new user interface and referral program to responsive call routing, there's a lot in store.

by Madelyn Newman  Sep 21, 2017

How CallRail is Simplifying the Call Log Experience

We're always looking for new ways to improve our customer's user experience. CallRail is excited to announce a new, easier interface to our software!

by Madelyn Newman  Sep 1, 2017

Feature Updates: Even More Automation with CallRail’s Keyword Spotting

CallRail's keyword spotting feature will help you hone in on your most valuable callers, so you can gain even more powerful data from your phone calls.

by Madelyn Newman  Aug 22, 2017

Introducing Responsive Routing: Intelligent Call Routing from CallRail

With CallRail's Call Flow Builder, you can make sure that your business gets every caller to the right person, every time.

by Madelyn Newman  Aug 17, 2017

Check Out CallRail’s New Look and Feel

Constantly evolving, we're revamping our interface with the customer in mind. Simple and intuitive, check out CallRail's new look.

by Michael Saba  Aug 17, 2017

UI Refresh Q&A with CallRail UX Lead Kara Kelly

We'll soon be releasing a refreshed, redesigned version of the CallRail interface. We sat down for a chat with our UX lead about the big changes on the way.

by Madelyn Newman  Jul 31, 2017

8 Hidden CallRail Features You Didn’t Know You Needed

If you're a newer CallRail user, you may feel that sometimes you're only scratching the surface of CallRail's feature set. Here's what you need to know.

by Adam Hofman  Jul 24, 2017

Get to Know CallRail’s CallScore

Our product owners gives you a behind the scenes look at the process of what CallScore does and the gaps it fills for customers.

by Madelyn Newman  Jul 17, 2017

CallRail Quarterly Product Update: What’s New in Q2 2017

We're always working to improve our software to make things easier for our customers. Check out our latest feature and integration updates.

by Madelyn Newman  Jun 27, 2017

Go Global: Expanded Call Tracking in 5 Countries

It's official: We've gone international. Check out our international pricing plan for the world's most powerful and intuitive call tracking software.

by Madelyn Newman  Jun 23, 2017

New Form & Text Message Updates to Improve Inbound Lead Attribution

CallRail has several updates for form fill-outs and text messages. You can now access all customer interactions in a single, powerful interface.

by Madelyn Newman  Jun 21, 2017

Power Up Your Call Transcriptions with Keyword Spotting

Gain insight into customer search. Have keywords automatically pulled from the call transcriptions of any campaign with Keyword Spotting.

by Madelyn Newman  May 26, 2017

Keep Your Call Data Secure with Two-Factor Authentication

We take your call data security seriously. With 2-step authentication, we added an extra layer of security to all CallRail accounts to keep you protected.