Our product update section includes everything from the latest news about CallRail products and integrations to industry news and how that affects sales, marketing, and support departments. The CallRail team posts announcements, integration news (including the latest developments from Google Analytics & AdWords), and new features from CallRail. Read the latest from CallRail in the articles below.


Get to Know CallRail’s CallScore

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on July 24, 2017

In this series, our product owners gives you a behind the scenes look at the process behind the product What does CallScore do, and what gaps does it fill for customers? We wanted to figure out a way to save customers time and money so they don’t have to listen to every single phone call to…

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CallRail Quarterly Product Update: What’s New in Q2 2017

Posted by
on July 17, 2017

This past quarter we saw some huge new releases inside the CallRail application. We were focused on improving the power and reporting behind Conversation Intelligence, increasing the accessibility of phone call lead management features, as well as including some reporting enhancements for forms and text messages. Ready for the full rundown? Check out everything we…

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Go Global: Expanded Call Tracking in 6 Countries

Posted by
on June 27, 2017

Since 2011, we’ve been proud to provide over 60,000 businesses all across the US and Canada with our powerful and intuitive call analytics software. But during that time, we’ve received many requests to expand our number inventory and provide our services outside of North America. Marketers based abroad are looking for the same powerful call tracking…

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New Form & Text Message Updates to Improve Inbound Lead Attribution

Posted by
on June 23, 2017

Attribution: it’s what keeps the modern marketer up at night. It’s important to understand where your leads are coming from to understand the entire customer journey and all the influences that drive conversions through the funnel. And in today’s digital world, consumers are engaging with you across a myriad of inbound channels – whether phone calls, text…

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New Feature: Power Up Your Call Transcriptions with Keyword Spotting

Posted by
on June 21, 2017

There’s no better way to learn about your customers than through conversations. Your phone calls tell you what products/services your customers purchased, their questions or objections, what stage of the sales cycle they’re in, and more. But mining calls for these valuable insights has historically been difficult, not to mention time-consuming. That’s why we’re excited…

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Keep Your Call Data Secure with Two-Factor Authentication

Posted by
on May 26, 2017

Phone calls are intimate, one-on-one conversations between you and your clients. While recording incoming calls can provide significant benefits in determining lead quality and training staff members, the contents of these conversations can clearly contain personal information. At CallRail, we take your call data security seriously. We understand how important the privacy and security of…

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