CallRail’s Call Log is central to managing all inbound and outbound call activity; it’s the lift-off point for all of your valuable phone call insights. CallRail users come here to view phone calls in real-time, see which marketing campaigns are driving the best phone leads, view caller ID data, and so much more. That’s why, as…

Ever since we debuted our new keyword spotting feature a few months back, we’ve been hearing great feedback from CallRail customers on how they’re using CallScribe to save time, qualify leads, and automate their workflows. Gone are the hours of listening to countless call recordings – CallScribe with keyword spotting lets you categorize and score…

Located in Knoxville, Tennessee, Baker Labs is an inbound marketing agency that provides social media and digital marketing strategies from more than 30 companies and organizations with a primary focus on healthcare and medical practices. The agency initially went with call tracking because they wanted insight into which words leads were using over the phone…

Where your inbound callers get routed significantly impacts how they convert to revenue. If you’re using CallRail’s Call Flow Builder, you can set up intelligent routing specific to your business that gets every caller to the right person, every time. The Call Flow Builder has always featured several customised call forwarding patterns  – simulcall, round…

A good user interface is simple and intuitive, all while making it easy for users to understand, focus on, and complete their work. We’ve been talking with and listening to you our customers, and we appreciate your feedback on how to improve the CallRail experience. Now, we’re putting it into action. In the coming weeks, we’re…

Big changes are brewing at CallRail! We’ll soon be releasing a refreshed, redesigned version of our interface. Of course, an overhaul of this size requires a lot of planning and forethought, which is where our squad of UX / UI (User Experience / User Interface) design experts comes in. We sat down with CallRail’s UX…

J.P. VanderLinden is Director of Digital at EmberTribe, a growth marketing agency focused on measurable results through paid acquisition and CRO. Learn more at embertribe.com. You already know that  CallRail and AdWords go together like peanut butter and jelly, like milk and cookies, like macaroni and… you get the idea. But are you taking full…

The outstanding CallRail community has always been the driving force behind CallRail’s growth. Between simple word-of-mouth recommendations and complimentary online reviews, you’ve helped us get to where we are today. It’s also what drives us to keep making everything about CallRail better – from the product to our content, and beyond. That’s why we wanted…

If you’re a newer CallRail user, you may feel that sometimes you’re only scratching the surface of CallRail’s feature set. You’ve setup your first tracking numbers, and perhaps even a few email notifications and company summary reports – but what about all the other goodness living inside of CallRail? I wanted to take some time…

New ‘bid adjustments’ from Google AdWords let you pay to encourage more calls Google began a limited rollout of an AdWords update yesterday that allows users to adjust their bids in order to influence how often their click-to-call ad extensions appear. Google plans to expand this update to all users by the end of the…