CallRail in the news! Read the latest press releases, awards announcements, call volume data, CallRail spotlight interviews, and Team CallRail news in the articles below.


My superhuman support team answered 28,035 phone calls in 2017. Here are 3 things I learned along the way.

Posted by
on February 8, 2018
callrail customer support fielded over 28,000 calls in 2017

2017 was cray cray, like, everywhere, but especially in the low-lit, high-energy CallRail support pod. Over here, we somehow survived an avalanche of phone calls and tickets, with a team of just eight humans for most of the year. (In hindsight, I’m actually questioning that minor detail about my team being human, because their ability…

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We Are CallRail: How and why one of our engineers launched a software developer apprenticeship

Posted by
on February 1, 2018
CallRail launched a Jr. Developer Apprenticeship in 2017 to attract early engineering talent.

Megan Tiu is a Senior Software Engineer at CallRail. We sat down with her to talk about her latest internal venture: a developer apprenticeship program targeted at finding and mentoring talent, giving opportunities to junior developers who want to advance their careers, and implementing an unbiased approach to hiring in tech. Let’s talk a little bit…

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CallRail Quarterly Product Update: What’s New in Q4 2017

Posted by
on January 9, 2018
HubSpot Call Tracking

We ended 2017 with a bang and a lot of great new releases! We added a Facebook integration, improved user workflow and permissions, and introduced some great new features to the CallRail API. Want to see what we built? Here’s everything we shipped in Q4 of 2017. CallRail’s Facebook Integration Although CallRail has always been able…

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Women in Tech: Rachael Wright, Engineering Team Lead

Posted by
on December 19, 2017

According to Girls Who Code, 74% of young girls express interest in STEM fields but only 26% of computing jobs are held by women. In our Women in Tech series, we dig into what drives some of our most driven employees to lead successful tech careers. Her zeal for her craft brightens the room. I…

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Meet Team CallRail: David Schroeder, International Man of Philanthropy

Posted by
on December 13, 2017
Picture of Team CallRail

David Schroeder’s eyes light up behind his rectangular eyeglasses and he flashes a small grin as he begins rattling off the places in which he’s worked and traveled: “I’ve had the unique experiences of working in Brooklyn, Uganda, Cameroon, Mexico, Honduras, Dominican Republic, the Philippines, North Korea…” In my mind, I can hear the proverbial…

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CallRail is ranked #128 on Deloitte’s 2017 Technology Fast 500 List

Posted by
on November 9, 2017
Deloitte Fast 500 logo

CallRail has increased revenues by 905 percent from 2013 to 2016 Today, we’re excited to announce that CallRail has been named the 128th fastest-growing company in North America on this year’s Deloitte Technology Fast 500 list. The Deloitte Technology Fast 500 is a yearly ranking of the fastest-growing firms in the fields of media, telecommunications,…

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CallRail teams up with Trees Atlanta to make our city a little greener

Posted by
on November 1, 2017
Team CallRail group shot

Guest post by Veronica Khoury, CallRail Sales Development Representative Earlier this month, Team CallRail had the chance to invest in our community by volunteering with local nonprofit, Trees Atlanta! Founded in 1985, Trees Atlanta’s mission is to protect Atlanta’s urban forest while educating the public on the importance of environmental preservation. The organization strives to…

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Why You Need a Customer Appreciation Strategy

Posted by
on October 25, 2017

At the end of last month, Team CallRail had the pleasure of attending and sponsoring the latest installment of HubSpot’s INBOUND Conference and we’re still reeling from their killer lineup. If you’re wondering — yes, Michelle Obama’s discussion lived up to the hype, not to mention other stand-out discussions with Issa Rae, Brit Marling, Elaine…

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