CallRail in the news! Read the latest press releases, awards announcements, call volume data, CallRail spotlight interviews, and Team CallRail news in the articles below.


Announcing the CallRail Community Relaunch

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on April 17, 2018
callrail neon logo

Today, we’re proud to announce the launch of a brand new user interface design for the CallRail Community! We built the CallRail Community in 2017 as a place for our customers to meet each other, share best practices for using CallRail, and submit feature requests to our team. After months of helping customers find answers…

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Women In Tech: Tameka Hughes, Customer Success Manager

Posted by
on April 6, 2018
women-in-tech

According to Girls Who Code, 74% of young girls express interest in STEM fields but only 26% of computing jobs are held by women. In our Women in Tech series, we dig into what drives some of our most driven employees to lead successful tech careers. Although Spring has technically arrived, the grey clouds, fierce…

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News You Can Use: The Facebook Files

Posted by
on March 30, 2018
business meeting

Today, we’re going to be kicking off a semi-recurring feature here on the CallRail blog: News You Can Use. In this series, we’ll do a comprehensive roundup of the latest news in tech and marketing, and explain what the upshot might be for your business. We’ll be keeping the commentary to a minimum here —…

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How a team of writers tells the story of CallRail

Posted by
on March 29, 2018
atlanta skyline

March was an important month for the product content team here at CallRail, marking our first full year with the company. That means for an entire year now, CallRail has invested in a team of writers for its product department — and that’s really exciting! You may be asking yourself: Why does a technology company like…

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How taking a week off allowed one CallRail engineer to build a Slackbot that streamlines internal workflows

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on March 22, 2018

Nestled between the rolling hills of northern Georgia, just north of Lake Lanier, lies Montara Farm. For almost a week in late February, this picturesque haven was home to an unlikely group: 10 members of CallRail’s product and development team. CTO Elliott Wood and principal software engineer Justin Kronz spearheaded CallRail’s first Investment Week ––…

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CallRail again named to Atlanta Journal-Constitution’s Top Workplaces list

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photo of Jules Tompkins at CallRail
on March 1, 2018
Picture of Team CallRail

For the second consecutive year, CallRail has made the Atlanta Journal-Constitution’s annual Top Workplaces list. CallRail was one of 2,300 companies asked to participate in the contest and was one of 150 companies to be selected to the final list. The contest was conducted by Energage –– a Philadelphia-based human resources and consulting company. In the…

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My superhuman support team answered 28,035 phone calls in 2017. Here are 3 things I learned along the way.

Posted by
on February 8, 2018
callrail customer support fielded over 28,000 calls in 2017

2017 was cray cray, like, everywhere, but especially in the low-lit, high-energy CallRail support pod. Over here, we somehow survived an avalanche of phone calls and tickets, with a team of just eight humans for most of the year. (In hindsight, I’m actually questioning that minor detail about my team being human, because their ability…

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