Customer Service

Because a phone call is often an integral part of customer happiness, customer service and customer success departments often rely on call recording for training and quality control. Customer interactions can tell you a lot about your marketing and sales process, giving you the feedback you need for coaching and optimal customer service. Learn more about ways to improve your customer service with call tracking and call recording from the articles below.


How to Utilize Customer Call Data To Increase and Improve Sales

Posted by
on January 10, 2014
customer service rep wearing headset

All companies collect some sort of customer data to help increase their sales by creating marketing campaigns that are more effective. Each company does this in a different way. Some use consumers’ browsing data or prior purchases to help market and recommend products, while others use newer techniques such as recording and logging calls to…

Continue Reading

Eight Offline Advertising Techniques You Can Try This Year

Posted by
on January 9, 2014

Offline Advertising Isn’t a Thing of The Past Although most business people consider offline advertising  a thing of the past, it’s not something that should be ignored. This form of advertising can help support your web presence, just as online marketing can promote offline businesses. If you refuse to complement your online advertising strategy with…

Continue Reading

Tips on recovering from an accidental voicemail

Posted by
on December 26, 2013

We have all done it: left a voicemail we should not have. You may be thinking, “How can I delete this voicemail I just sent?” Most of the time, this won’t be possible. It is possible to put out the fire, though. Delete and Rerecord Your Message Before You Hang Up If you have not…

Continue Reading

Is It Legal To Record Phone Conversations In Your State?

Posted by
on December 23, 2013

When telephone calls are being monitored or recorded in the movies, the scene usually depicts government agents lurking in blacked-out vans surrounded by an array of electrical equipment, listening to and recording phone conversations or recording phone calls in which the agents themselves are participating. However, real life is not quite so simple. We’ll discuss…

Continue Reading

How Poor Phone Communication Can Cost You Clients

Posted by
on December 19, 2013

Customer Satisfaction is Crucial For Your Company Customer satisfaction is crucial to the growth and success of your company. Phone communications with customers are an excellent opportunity to build this satisfaction and establish a reputation for providing quality service. On the other hand, a poor phone communication can often cause a customer to become angry…

Continue Reading

Quick Tips for Great Customer Service

Posted by
on December 18, 2013
customer service rep wearing headset

The Importance of Good Communication Good communication is an extremely important aspect of any relationship, especially between a customer and a service rep, and offers the opportunity to improve your business and help your employees work consistently and effectively. When customers call for help, they’re probably already frustrated and ready to be in control of…

Continue Reading

Training Customer Service Employees with Pre-recorded Calls

Posted by
on December 10, 2013
customer service rep wearing headset

Instead of just telling your new customer service representatives how to do their jobs well, show them. By incorporating pre-recorded customer service calls into your sales call training, you can provide them with clear and concise examples of “what” and “what not” to do, allowing for more knowledge retention through efficient hands-on application. Pairing new…

Continue Reading

Should You Dumb Down Your Vocabulary when Speaking to Customers?

Posted by
on December 6, 2013

Communication is the cornerstone of good customer relations. Whether you are relaying a message through written content or with a verbal communication, it is crucial that you speak in a manner that your customers can understand. By framing your message in simple language, you are more likely to build trust and rapport with your customers.…

Continue Reading

7 Tips to Improve Verbal Communication Skills

Posted by
on December 2, 2013

Strong verbal communication skills are important for everyone to master. They are extremely valuable in both your personal and professional life. When speaking clearly, confidently, and with poise, you are much more likely to command the respect of others and build rapport. This is particularly important in business interactions. The following 7 tips will help…

Continue Reading

Get Client Insight and Improve Customer Service with Whisper Messages

Posted by
on October 30, 2013

Get Insight with CallRail Whisper Messages Whisper Messages are short messages that play before a call is connected. The person calling does not hear the message, the message is only played for the person answering the phone. This powerful knowledge gives you real-time feedback into which marketing campaigns are driving calls and, more importantly, it gives…

Continue Reading