7 Business Phone Etiquette Tips to Win Customer Loyalty

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on September 20, 2016
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Whether you’re closing a deal with a new client or assisting a frustrated customer with an order, good telephone skills are essential for any business. They can be the deciding factor that leads to making a sale or losing a customer. Unfortunately, talking on the phone does not come naturally for many people. It can…

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How to Improve Customer Service Over the Phone in 5 Steps

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on September 5, 2016
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The phone call is an integral part of the customer service process. A strong ability to communicate with customers over the phone can make all the difference in winning a customer for life, while a not-so-good rapport can do irreparable damage to your business. That’s why it’s important to continuously optimize your staff to help…

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Is Call Recording the Most Powerful Feature?

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on May 11, 2016
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At CallRail, we offer a wide range of features that allow businesses to effectively run their marketing campaigns. We’ve seen marketers decrease their ad spend, boost their ROI, and dramatically change the way they run their marketing campaigns all through the insight they’ve garnered from call analytics. But with tools, features, and integrations as far as the eye can…

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Interruption Marketing vs Permission Marketing: A Deeper Look into Both Marketing Types

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on February 26, 2014
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Organizations spend tons of resources on marketing to grow their brands and increase sales. As such, it’s essential they find the appropriate mix of marketing techniques to help them achieve their goals. Consequently, many marketers face the challenge of choosing between interruption marketing vs permission marketing tactics. We’ll talk about each of these types of…

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How to Utilize Customer Call Data To Increase and Improve Sales

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on January 10, 2014
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All companies collect some sort of customer data to help increase their sales by creating marketing campaigns that are more effective. Each company does this in a different way. Some use consumers’ browsing data or prior purchases to help market and recommend products, while others use newer techniques such as recording and logging calls to…

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Eight Offline Advertising Techniques You Can Try This Year

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on January 9, 2014
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Offline Marketing Isn’t a Thing of The Past Although most business people consider offline advertising  a thing of the past, it’s not something that should be ignored. This form of advertising can help support your web presence, just as online marketing can promote offline businesses. If you refuse to complement your online advertising strategy with…

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Tips On Recovering From Leaving a Bad Voicemail

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on December 26, 2013
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We have all done it: left a voicemail we should not have. You may be thinking, “How can I delete this voicemail I just sent?” Most of the time, this won’t be possible. It is possible to put out the fire, though. Still on the Phone? If you have not hung up, you may be…

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Is It Legal To Record Phone Conversations In Your State?

Posted by
on December 23, 2013
By: Uncalno Tekno

When telephone calls are being monitored or recorded in the movies, the scene usually depicts government agents lurking in blacked-out vans surrounded by an array of electrical equipment, listening to and recording phone conversations or recording calls in which the agents themselves are participating. However, real life is not quite so simple. We’ll discuss call…

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10 Ways To Find Out If You’re Addicted To Your Smart Phone

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on December 20, 2013
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Is smartphone addiction even real? Yes, so much so that researchers announced in February 2013 that a Smartphone Addiction Scale (SAS) has been developed so doctors can diagnose it in patients. It is part of the recent trend of technology-driven psychoses, such as Internet addiction or electronic gaming addiction. It has a name, coined in a 2008…

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