Call Tracking Glossary

CallRail’s Call Tracking Glossary answers your most basic questions about call tracking software including, “What is Call Analytics?,” “What is a Google Forwarding Number?,” and “What is Call Tracking Software?” Our glossary is here to help readers better understand the basics of call tracking as well as the marketing and sales efforts that call tracking can enhance. Read more below to learn about call tracking glossary terms.


How does call tracking work?

Posted by
on November 13, 2019
robot hand holding smartphone

If you’re in marketing, it’s likely you’re tracking leads using forms on your website. But if your ads, emails, or landing pages include a phone number, you may be missing out on credit for leads that come in through a call (or text). Depending on your industry, callers can be the most motivated leads. Call…

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What is product positioning?

Posted by
on November 7, 2019
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Product positioning is developing a strategy to market a product or service to its target audience. Effective positioning highlights product benefits and attributes with messaging that clearly states your product’s value over your competitors. The strategy and process of positioning a product involves with identifying the problem(s) you’re solving through your product features, conducting market…

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What is a product life cycle?

Posted by
on October 31, 2019

Product life cycle is a term used to describe the stages of creation, growth, and retirement that any product goes through as it makes it way to and through the hands of its users. The traditional stages are a product life cycle are development, introduction, growth, maturity, and decline. The product life cycle lives mainly…

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MQL vs. SQL: How to define lead types in marketing and sales

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karissa austin photo
on October 30, 2019
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The buyer’s journey has never been more complex. With new technologies are drastically revolutionizing the way we market and purchase products, it’s no longer as simple as a customer walking into your store and buying something they need. Nowadays, consumers are inundated with ads on their phones, laptops, TVs, and, of course, billboards. More choice…

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What is customer lifetime value?

Posted by
David Schroeder at CallRail
on October 29, 2019

Customer Lifetime Value (CLV) is the total value in revenue a customer represents to a company over the entirety of their business relationship or customer life cycle. It is one of the most important metrics to track for overall business performance. The importance of measuring CLV Customer Lifetime Value (CLV) can be one of the…

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What is time-decay attribution?

Posted by
Dan Wakefield at CallRail
on October 28, 2019
Multi-Channel Attribution with Google

Time-decay attribution is a multi-touch attribution model that gives some credit to all the channels that led to your customer converting, with that amount of credit being less (decaying) the further back in time the channel was interacted with. The assumption here is that the first advertising channel your customer interacted with merely planted the…

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How to define a marketing-qualified lead

Posted by
on October 25, 2019
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Defining and identifying marketing qualified leads (MQLs) is the catalyst for all marketing efforts. In this piece, we’ll explore what an MQL is, how they can be qualified, the relationship between MQLs and SQLs (sales-qualified leads), and how MQLs can help show return on investment (ROI). What is a marketing-qualified lead? A marketing-qualified lead is…

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Call campaign tactics: Call-only ads vs call extensions

Posted by
on October 23, 2019

More than 60% of Google’s search engine traffic came from mobile devices through the first six months of 2019, as more and more consumers moved their online purchasing journeys from desktop to mobile. For small business owners and digital marketers, call-only ads and call extensions are effective ways to capitalize on this trend, improve mobile…

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What is a heat map?

Posted by
Melissa Garner
on October 1, 2019

A heatmap is a data visualization tool that displays user data captured on a website in the form of color density maps to convey user behavior and traffic patterns. The more intense the color values of certain areas, the more traffic that location of a page has received.   Benefits of using a heat map…

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What is a featured snippet?

Posted by
Melissa Garner
on September 25, 2019
Google search query for featured snippets

A featured snippet provides a summarized answer to a users search query at the top of the Google search engine results page (SERP), right above position 1. These answers are scraped from other sites content that best satisfies the user’s search. Also referred to as position zero, the featured snippet answer is contained in a…

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