by Erica Hawkins Dec 23, 2013
Is It Legal To Record Phone Conversations In Your State?
Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.
by Erica Hawkins Dec 19, 2013
How Poor Phone Communication Can Cost You Clients
Customer satisfaction is crucial to the growth and success of your company.
by Erica Hawkins Dec 18, 2013
Quick Tips for Great Customer Service
Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.
by Erica Hawkins Dec 10, 2013
Training Customer Service Employees with Pre-recorded Calls
Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.
by Erica Hawkins Dec 6, 2013
Should You Dumb Down Your Vocabulary when Speaking to Customers?
Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.
by Erica Hawkins Dec 2, 2013
7 Tips to Improve Verbal Communication Skills
Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.
by Erica Hawkins Oct 30, 2013
Get Client Insight and Improve Customer Service with Whisper Messages
Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.
by Erica Hawkins Oct 11, 2013
4 Risks Associated with Outsourcing Customer Support
Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.
by Erica Hawkins Sep 22, 2013
3 Reasons to Keep Customer Support In-House
With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.
by Erica Hawkins Sep 5, 2013
8 Tips to Help You Handle an Irate Customer on the Phone
No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.
by Jessica Spain Jul 31, 2013
Keep The Calls Flowing: What Happens If I Use More Minutes Than I Expect?
More calls means more business! We know the importance of having your calls routed consistently and reliably and won't stop routing calls if usage exceeded.
by Erica Hawkins Jul 31, 2013
Call Tracking for Better Customer Service
Make a first great impression every time. With all of CallRail's features and integrations, it's easier than ever to know your customer and tailor calls.