by Erica Hawkins

How Poor Phone Communication Can Cost You Clients

Customer satisfaction is crucial to the growth and success of your company.

by Erica Hawkins

Quick Tips for Great Customer Service

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

by Erica Hawkins

Training Customer Service Employees with Pre-recorded Calls

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

by Erica Hawkins

Should You Dumb Down Your Vocabulary when Speaking to Customers?

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

by Erica Hawkins

7 Tips to Improve Verbal Communication Skills

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

by Erica Hawkins

Get Client Insight and Improve Customer Service with Whisper Messages

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

by Erica Hawkins

4 Risks Associated with Outsourcing Customer Support

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

by Erica Hawkins

3 Reasons to Keep Customer Support In-House

With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.

by Erica Hawkins

8 Tips to Help You Handle an Irate Customer on the Phone

No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.

by Jessica Spain

Keep The Calls Flowing: What Happens If I Use More Minutes Than I Expect?

More calls means more business! We know the importance of having your calls routed consistently and reliably and won't stop routing calls if usage exceeded.