by Rose Morris  May 8, 2020

How Call Tracking Helped Think Profits Learn More About Their Clients’ Needs

Learn how call tracking helps Think Profits understand their target audience even better through call recordings, keyword-level tracking, and more.

by Brittney Sovik  May 5, 2020

Never miss a lead with Automated Responses

To get the sale, you need to respond to the buyer before your competitors do. With CallRail's Auto Responses, never leave a lead unattended again.

by Kate McGaughey  Mar 27, 2020

Supporting your business, your health and your people

We’ve compiled a list of tactics to help SMBs adapt to operating their businesses and strengthening client relationships in this new normal.

by Melissa Garner  Mar 16, 2020

3 reasons call tracking is critical for local service businesses ready to grow

Data tells us that 60% of customers still prefer to contact a business by phone. So, with all those important calls, how do you measure success and grow your business?

by Erica Hawkins  Mar 4, 2020

Top 10 Reasons You Should Be Using Business Call Tracking

For any business to succeed, you need a great website and tools to analyze its success. Here are the top reasons to add call tracking to your business.

by Melissa Garner  Feb 18, 2020

How to manage GMB customer reviews 

With so many consumers researching businesses online, Google customer reviews are an excellent place to show off just how great your business can be.

by Tameka Hughes  Nov 20, 2019

What is customer success?

Learn all things customer success from Sr. Customer Success Manager, Tameka Hughes, as well as tips for helping your customers thrive.

by Michael Saba  Dec 13, 2018

How call tracking helps your agency coach clients and boost revenue

Business coaching is a great way for your agency to reduce client churn and earn more revenue, and you can do it with the marketing data you already have.

by Michael Saba  Aug 27, 2018

How FreeGren Digital uses call tracking to reduce churn and improve client results

With the power of agency call tracking, digital marketing agency FreeGren has greatly reduced client churn. Here's the story of how they did it.

by Melissa Garner  Jun 14, 2018

What is Round Robin?

Round Robin is a call tracking software feature that distributes incoming calls within a set group of numbers, helping sales managers and call centers.

by Zack Bedingfield  May 14, 2018

Conversational marketing: How speaking more with prospective customers drives revenue

Chat tools are emerging everywhere, and they may end up being a key channel for marketers to leverage in "conversational marketing." Being available and speaking more openly and honestly with prospective customers has the potential to be the next big move for conversions.

by Madelyn Newman  Apr 18, 2018

HIPAA call tracking checklist: Best practices for maintaining compliance

If you're in healthcare marketing, it's critical that you consider HIPAA when choosing tech tools and platforms, especially if you're going to be tracking leads in any way. Here's a HIPAA compliance checklist for marketers using call tracking.

by Anna Charity  Jan 23, 2018

Streamline Agent Management with the New Calls by Agent Report

CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.

by Amber Guidry  Oct 25, 2017

Why You Need a Customer Appreciation Strategy

While a company’s focus should be customer-centric, that’s not a replacement for being human-centric. Remember to build strategy around the human notion

by Kate McGaughey  Oct 12, 2017

3 ways to foster a meaningful customer community | CMX Summit 2017

At this year’s CMX Summit in Los Angeles, community managers from around the globe gathered to talk about cutting-edge strategy. Read Team CallRail's recap!

by Carolyn Lyden  Aug 31, 2017

GMB Messenger: What Businesses Need to Know Before Using It

Google My Business messenger was created to help businesses and customers connect, but falls short in its current form on UX and user privacy.

by Michael Saba  Apr 17, 2017

What is Call Scoring?

Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents.

by Erica Hawkins  Sep 20, 2016

7 Business Phone Etiquette Tips to Win Customer Loyalty

Want to improve your business phone etiquette? Check out our top phone tips to enhance your customer service skills and grow your client base.

by Erica Hawkins  Sep 5, 2016

How to Improve Customer Service Over the Phone in 5 Steps

Good customer service over the phone is extremely important to any business. Here are some tips and training ideas to help improve customer service.

by Erica Hawkins  May 11, 2016

Is Call Recording the Most Powerful Feature?

Discover the power of Call Recording and start qualifying more leads for your business by gaining helpful insight into each and every call.

by Erica Hawkins  Feb 26, 2014

Interruption Marketing vs Permission Marketing: A Deeper Look into Both Marketing Types

What exactly is the difference between interruption marketing vs permission marketing? Learn more about which tactics would benefit your business the most.

by Erica Hawkins  Jan 14, 2014

How a Strong Vocabulary Can Help You Reach Out To Your Customers

A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.

by Erica Hawkins  Jan 10, 2014

How to Utilize Customer Call Data To Increase and Improve Sales

Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.

by Erica Hawkins  Jan 9, 2014

Eight Offline Advertising Techniques You Can Try This Year

Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.

by Erica Hawkins  Dec 26, 2013

Tips on recovering from an accidental voicemail

Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.