by Rose Morris May 8, 2020
How Call Tracking Helped Think Profits Learn More About Their Clients’ Needs
Learn how call tracking helps Think Profits understand their target audience even better through call recordings, keyword-level tracking, and more.
by Kate McGaughey Mar 27, 2020
Supporting your business, your health and your people
We’ve compiled a list of tactics to help SMBs adapt to operating their businesses and strengthening client relationships in this new normal.
by Erica Hawkins Mar 4, 2020
Top 10 Reasons You Should Be Using Business Call Tracking
For any business to succeed, you need a great website and tools to analyze its success. Here are the top reasons to add call tracking to your business.
by Melissa Garner Feb 18, 2020
How to manage GMB customer reviews
With so many consumers researching businesses online, Google customer reviews are an excellent place to show off just how great your business can be.
by Tameka Hughes Nov 20, 2019
What is customer success?
Learn all things customer success from Sr. Customer Success Manager, Tameka Hughes, as well as tips for helping your customers thrive.
by Michael Saba Dec 13, 2018
How call tracking helps your agency coach clients and boost revenue
Business coaching is a great way for your agency to reduce client churn and earn more revenue, and you can do it with the marketing data you already have.
by Michael Saba Aug 27, 2018
How FreeGren Digital uses call tracking to reduce churn and improve client results
With the power of agency call tracking, digital marketing agency FreeGren has greatly reduced client churn. Here's the story of how they did it.
by Melissa Garner Jun 14, 2018
What is Round Robin?
Round Robin is a call tracking software feature that distributes incoming calls within a set group of numbers, helping sales managers and call centers.
by Zack Bedingfield May 14, 2018
Conversational marketing: How speaking more with prospective customers drives revenue
Chat tools are emerging everywhere, and they may end up being a key channel for marketers to leverage in "conversational marketing." Being available and speaking more openly and honestly with prospective customers has the potential to be the next big move for conversions.
by Madelyn Newman Apr 18, 2018
HIPAA call tracking checklist: Best practices for maintaining compliance
If you're in healthcare marketing, it's critical that you consider HIPAA when choosing tech tools and platforms, especially if you're going to be tracking leads in any way. Here's a HIPAA compliance checklist for marketers using call tracking.
by Anna Charity Jan 23, 2018
Streamline Agent Management with the New Calls by Agent Report
CallRail's Calls by Agent report enhances call analytics. Improve marketing strategies and identify opportunities for performance improvement and success.
by Amber Guidry Oct 25, 2017
Why You Need a Customer Appreciation Strategy
While a company’s focus should be customer-centric, that’s not a replacement for being human-centric. Remember to build strategy around the human notion
by Kate McGaughey Oct 12, 2017
3 ways to foster a meaningful customer community | CMX Summit 2017
At this year’s CMX Summit in Los Angeles, community managers from around the globe gathered to talk about cutting-edge strategy. Read Team CallRail's recap!
by Carolyn Lyden Aug 31, 2017
GMB Messenger: What Businesses Need to Know Before Using It
Google My Business messenger was created to help businesses and customers connect, but falls short in its current form on UX and user privacy.
by Michael Saba Apr 17, 2017
What is Call Scoring?
Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents.
by Erica Hawkins Sep 20, 2016
7 Business Phone Etiquette Tips to Win Customer Loyalty
Want to improve your business phone etiquette? Check out our top phone tips to enhance your customer service skills and grow your client base.
by Erica Hawkins Sep 5, 2016
How to Improve Customer Service Over the Phone in 5 Steps
Good customer service over the phone is extremely important to any business. Here are some tips and training ideas to help improve customer service.
by Erica Hawkins May 11, 2016
Is Call Recording the Most Powerful Feature?
Discover the power of Call Recording and start qualifying more leads for your business by gaining helpful insight into each and every call.
by Erica Hawkins Feb 26, 2014
Interruption Marketing vs Permission Marketing: A Deeper Look into Both Marketing Types
What exactly is the difference between interruption marketing vs permission marketing? Learn more about which tactics would benefit your business the most.
by Erica Hawkins Jan 14, 2014
How a Strong Vocabulary Can Help You Reach Out To Your Customers
A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.
by Erica Hawkins Jan 10, 2014
How to Utilize Customer Call Data To Increase and Improve Sales
Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.
by Erica Hawkins Jan 9, 2014
Eight Offline Advertising Techniques You Can Try This Year
Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.
by Erica Hawkins Dec 26, 2013
Tips on recovering from an accidental voicemail
Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.
by Erica Hawkins Dec 23, 2013
Is It Legal To Record Phone Conversations In Your State?
Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.
by Erica Hawkins Dec 19, 2013
How Poor Phone Communication Can Cost You Clients
Customer satisfaction is crucial to the growth and success of your company.