Call Recording

Call Recording comes standard with your CallRail account, giving you the option to automatically records any call that’s are made to your tracking phone numbers. Businesses use Call Recording to train employees on best practices and to make sure their campaigns are driving qualified leads. Learn more about Call Recording by reading the articles below.



How call recording can bring out the best in your sales team

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on December 11, 2017
lady instructs coworker

Whether your sales team works in B2B, B2C, or anywhere in between, it’s critical to make investments in your personnel. Your sales reps are just as essential a part of your day-to-day operations as engineers, marketers, and support agents. And as DePaul University reported in 2016, the average turnover cost for a sales rep is…

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What is Speech Recognition Software?

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on October 11, 2017
voice recognition technology machine learning computer

What is Speech Recognition Software? Speech recognition software is a computer program that’s trained to take the input of human speech, interpret it, and transcribe it into text. How Does It Work? Speech recognition software works by breaking down the audio of a speech recording into individual sounds, analyzing each sound, using algorithms to find…

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A Brief History of Voice Recognition Technology

Posted by
on September 28, 2017
history of voice recognition

Programmers and engineers have made great leaps in the science of voice recognition over the past decade, so you’d be forgiven for thinking that this technology is a relatively new development. Much of the reporting and scholarship around voice recognition tech only focuses on the post-2011 Age of Siri, following the release of Apple’s now-ubiquitous…

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How To Get the Most Accurate Call Transcriptions

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on September 18, 2017

An automatic speech-to-text software is a powerful tool that can help you extract insights from your valuable phone call conversations. These transcriptions can save you a ton of time by eliminating the need to listen to hundreds of call recordings all the way through to gain context. Built on voice recognition software, our CallScribe feature…

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Using Call Transcriptions to Increase Conversion Rates & Leads

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on August 25, 2017

When we talk about conversion rate optimization (CRO), we’re typically talking about getting website visitor to perform some specific action that makes them a lead for your business. This includes things like developing better landing page copy, improving traffic generation strategies, and creating an intriguing web design that drives the visitor to either fill out…

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What is Call Scoring?

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on April 17, 2017
Woman on a smartphone making a call that call scoring can help with

What is call scoring? Call scoring is the evaluation of phone call data against a defined performance standard, usually for the purpose of scoring customer service agents. For sales and marketing teams, call scoring can help surface certain metrics like sales agent script compliance and inbound lead quality. Once you’ve established the criteria that make…

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Meet the New CallRail Mobile App

Posted by
on February 22, 2017

CallRail’s Mobile App is a great way for marketers to stay connected to their call activity on-the-go. Our latest version gives you even more control over your phone call conversations with a sleek new interface and the addition of the CallRail Dialer for outbound call tracking. New Interface for Accessibility On-the-Go The mobile app interface has…

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