Call Intelligence with CallRail features automated features like call flow builder, giving you the ability to route calls from leads to the correct contact point. CallRail users can also report based on call duration, making sure that only the most useful conversations are marked as conversions. Call Intelligence also includes conversation analytics to give you the quality of a lead so you don’t have to listen to every call. Learn more about Call Intelligence by reading the articles below.


How automated Keyword Spotting can help your business save time and earn more leads

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on November 10, 2017
Conversation Intelligence tree

Your business requires attention, care, and a great deal of time.  You shouldn’t have to spend hours listening to phone calls when you could be getting other things done. That’s why we created Keyword Spotting — the latest and greatest addition to CallRail’s suite of Conversation Intelligence tools. This feature uses advanced automation and artificial intelligence…

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Meet the New Keywords Spotted Report

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on November 2, 2017

In the age of big data, having a clearer send of advertising ROI is crucial for marketers in any size organization. That’s where we come in – call tracking and analytics can help you figure out what marketing campaigns are driving valuable phone call leads and which are missing the mark. And with the added…

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A Brief History of Voice Recognition Technology

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on September 28, 2017
history of voice recognition

Programmers and engineers have made great leaps in the science of voice recognition over the past decade, so you’d be forgiven for thinking that this technology is a relatively new development. Much of the reporting and scholarship around voice recognition tech only focuses on the post-2011 Age of Siri, following the release of Apple’s now-ubiquitous…

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Using Call Transcriptions to Increase Conversion Rates & Leads

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on August 25, 2017

When we talk about conversion rate optimization (CRO), we’re typically talking about getting website visitor to perform some specific action that makes them a lead for your business. This includes things like developing better landing page copy, improving traffic generation strategies, and creating an intriguing web design that drives the visitor to either fill out…

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Making Call Attribution Part of Your Holistic Attribution Model

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on August 23, 2017
Graphs from Call Attribution

A recent poll from the Interactive Advertising Bureau shows that marketers have been making holistic attribution a priority in this year. A report from eMarketer indicates that leaders in digital marketing and media across industries are devoting time and effort into “better reporting, measurement and attribution, alongside many other customer-centric practices, such as cross-device audience…

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The AI Acquisition Spree and What It Means for Marketers

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on August 3, 2017

Venture capital firms and mobile manufacturers alike are on an acquisition spree, investing heavily in AI-powered voice recognition and text-to-speech technology. With its broad usefulness in sales, customer service, mobile tech, and strategic planning, companies are eager to get in on the ground floor of this fast-growing field. You don’t need a weatherman to know…

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Get to Know CallRail’s CallScore

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on July 24, 2017

In this series, our product owners gives you a behind the scenes look at the process behind the product What does CallScore do, and what gaps does it fill for customers? We wanted to figure out a way to save customers time and money so they don’t have to listen to every single phone call to…

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Four Ways Sales & Marketing Will Reap the Benefits of Artificial Intelligence

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on July 6, 2017

For many sales and marketing professionals, terms like artificial intelligence, machine learning, and master algorithm may seem comparable to a foreign language. But in reality, artificial intelligence (or AI for short) is the next great technological revolution knocking at our front door, making and saving money for the businesses that deploy these autonomous algorithms. AI can…

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New Feature: Power Up Your Call Transcriptions with Keyword Spotting

Posted by
on June 21, 2017

There’s no better way to learn about your customers than through conversations. Your phone calls tell you what products/services your customers purchased, their questions or objections, what stage of the sales cycle they’re in, and more. But mining calls for these valuable insights has historically been difficult, not to mention time-consuming. That’s why we’re excited…

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