Call Intelligence

Call Intelligence with CallRail features automated features like call flow builder, giving you the ability to route calls from leads to the correct contact point. CallRail users can also report based on call duration, making sure that only the most useful conversations are marked as conversions. Call Intelligence also includes conversation analytics to give you the quality of a lead so you don’t have to listen to every call. Learn more about Call Intelligence by reading the articles below.



Watch: Easily find important keywords from your call conversations

Posted by
on June 18, 2018

CallRail’s powerful suite of conversation intelligence tools digs deep into every call so you don’t have to. These AI-powered features are capable of transcribing every call to your business, scoring those calls, and finding the keywords you care about most. This helps to inform how you craft marketing and advertising campaigns, how you write your…

Continue Reading

Improve bidding strategy with new Call Highlights report

Posted by
headshot of Anna Niles
on June 13, 2018
person taking notes and reviewing analytics at a desk

With the launch of Call Highlights last quarter, users have been able to gain a better understanding of the content of their calls, with no action needed. We’ve made some additional improvements to make this data more valuable for our users. Introducing the new Call Highlights report If you’re a Keyword Spotting master, you’re likely…

Continue Reading


Conversation Analytics and the future of analyzing phone calls for customer experience

Posted by
on April 20, 2018
robot hand smartphone

“Speech recognition technology has been around for what seems like forever,” says Kevin Mann, CallRail Co-Founder & CTO. “But it’s been pretty  rudimentary until fairly recently.” Mann notes that even though the tech has been around for two decades, it wasn’t until the past few years — when large companies like IBM’s Watson started investing…

Continue Reading


Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights

Posted by
headshot of Anna Niles
on January 30, 2018
Sideview of two marketers strategizing together

A solid understanding of what happens during phone conversations is fundamental for reaching marketing or departmental goals. CallRail alleviates much of this frustration by providing predefined keywords via Keyword Spotting. While this is a game-changer when it comes to categorizing and scoring calls, it is only as effective as the words or phrases you know…

Continue Reading

How automated Keyword Spotting can help your business save time and earn more leads

Posted by
on November 10, 2017
Conversation Intelligence tree

Your business requires attention, care, and a great deal of time.  You shouldn’t have to spend hours listening to phone calls when you could be getting other things done. That’s why we created Keyword Spotting — the latest and greatest addition to CallRail’s suite of Conversation Intelligence tools. This feature uses advanced automation and artificial intelligence…

Continue Reading

Meet the New Keywords Spotted Report

Posted by
on November 2, 2017

In the age of big data, having a clearer send of advertising ROI is crucial for marketers in any size organization. That’s where we come in – call tracking and analytics can help you figure out what marketing campaigns are driving valuable phone call leads and which are missing the mark. And with the added…

Continue Reading

A Brief History of Voice Recognition Technology

Posted by
on September 28, 2017
history of voice recognition

Programmers and engineers have made great leaps in the science of voice recognition over the past decade, so you’d be forgiven for thinking that this technology is a relatively new development. Much of the reporting and scholarship around voice recognition tech only focuses on the post-2011 Age of Siri, following the release of Apple’s now-ubiquitous…

Continue Reading
Sign Up Free
(888) 907-4718 Support Sign In