This site does not support Internet Explorer. Use a modern browser for an improved experience.
Call Tracking

Know what makes your phone ring and smartly route inbound calls.

Analytics Add-Ons

Form Tracking

Learn which ads, campaigns, or keywords inspire form submissions.

Conversation Intelligence

Automatically transcribe and analyze calls using the power of AI.

Communications Add-On

Lead Center

Call, text, chat, and manage your conversations from one unified inbox.

Pricing
Industries
Agencies

Know which tactics deliver your clients' best calls and form submissions.

Real Estate

Close more qualified buyers and renters with better marketing and communications.

Healthcare

Gain the insights you need to maintain the health of your marketing campaigns.

Legal Services

Stay competitive by making the most of your marketing dollars.

Home Services

Tighten up response times — and never miss another opportunity.

Automotive

Accelerate the ads, keywords, and campaigns that drive buyers to your showroom.

Financial Services

Know what inspired your best customers to act then attract more like them.

Resources
callrail marketing graphs
Content Hub

Market smarter by keeping up with emerging trends, tips, and tools.

NewsEbooksWebinarsDefinitionsCase StudiesGuidesTips
Integrations

Deliver automated insights by connecting CallRail to platforms you already use.

Partnerships

Learn about our affiliate, marketing agency, and technology partnerships.

(888) 907-4718 Support Sign In
Start Free Trial
Already have an account? Sign In
(888) 907-4718
  • Learn
  • Conversion Optimization

Greatly reduce time spent on call analysis with Transcription Search

by Anna Charity
October 12, 2018

How many times have you needed to retroactively access a series of emails or documents that share a keyword or filename in the contents? (For example: “Bank statement” or “refund.”) The ability to efficiently uncover key insights via search is equally important when it comes to analyzing your past calls and conversions, which is why we’ere excited to unveil a more flexible way to analyze calls with Transcription Search.

Introducing Transcription Search

With our newest enhancement to Conversation Intelligence, the ability to search your previous calls for something specific is now a reality. You can now explore transcriptions at the company or account level to access relevant conversations, without having to manually sift through hundreds of calls.

Transcription Search supports the use of multiple search terms, and features options to filter by speaker and return exact or similar matches to your search query. You can also take action on the results by adding a tag, note, or value, without having to click into the caller’s timeline. For example, if you want to qualify calls mentioning “fall promotion” but forgot to set up a key terms spotted set, simply search that exact phrase and qualify the respective calls.

Benefits of Transcription Search

  1. A data miner’s jackpot: Access a list of relevant and actionable conversations within seconds, eliminating  hours spent manually combing through hundreds of phone calls.
  2. At-a-glance view of the most relevant and actionable elements of the conversation: See how frequently a campaign or promotion is mentioned, or identify opportunities for script enhancements by filtering by agent.
  3. Double-Down on Conversation Analysis: Pair our Automation Rules feature with Transcription Search. Pre-define specific keywords you want to identify in conversations, then search or report on those words to spot trends in conversations.

Activating Transcription Search

CallRail's Transcriptions must be enabled in your account, and is accessible from the ‘Settings’ page. (Transcription Search is an account-level admin feature.)

CallRail-Free-Trial

Stay in the know

Subscribe to our newsletter

Company
About Us Careers Culture Contact Us
Support
Help Center Developers System Status
Resources
Content Hub Refer a Friend Partnerships Integrations
Try CallRail
Free Trial Pricing Request a Demo Contact Sales Enterprise

Terms of UsePrivacy NoticeSecurity

Copyright © 2011-2022 CallRail, Inc. All rights reserved.