For the second consecutive year, CallRail was ranked as the top overall call tracking software product and the leader in call tracking customer satisfaction by G2 Crowd, the world’s most popular business software review platform. The G2 Crowd Call Tracking Grid report is based on more than 1,190 reviews written by business professionals. You can see CallRail’s rating represented on the grid by our logo to the furthest right.
In addition to taking the top slot among inbound call tracking solutions on the Fall 2016 Inbound Call Tracking Grid report, CallRail also recently garnered a 9.25 customer satisfaction rating among small businesses and a 9.24 rating among mid-market companies on G2 Crowd. These top ratings come on the heels of G2 Crowd’s announcement last winter which ranked CallRail as a high performer in the call tracking category.
According to G2 Crowd, customer satisfaction scores are determined based on reviewers likeliness to recommend the product to a friend or colleague. An impressive 93 percent of CallRail customers say they are likely to recommend CallRail to their peers. We believe this is a strong testimony that CallRail’s approach to building powerful, intuitive call analytics for data-driven markets is on target.
