CallRail celebrates a decade of growth from call tracking product to integrated marketing platform
This month marks 10 years since CallRail’s founding, and we’re incredibly proud. We have evolved from a call tracking product to an integrated marketing platform that helps small businesses market smarter, drive more quality leads, and centralize communications, and turn leads into loyal customers.
Over the last decade, CallRail has sustained accelerated growth. The company earned a spot on both the Inc. 5000 list of fastest-growing companies in America and the Deloitte Tech Fast 500 for the past five years. And in 2020, CallRail surpassed $60M ARR.
Our story began in 2011 when Co-founder and CEO Andy Powell set out to solve his own business problem.
“Before starting CallRail, I ran an online directory of BMW repair shops. As a small business owner working with other small business owners, I realized I needed call tracking to prove that I was driving customers to the shops listed on my site,” said Powell. “While call tracking solutions existed, they were designed mainly for large enterprises, leaving a gap in the market for solutions tailored to small businesses.”
“Before starting CallRail, I ran an online directory of BMW repair shops. As a small business owner working with other small business owners, I realized I needed call tracking to prove that I was driving customers to the shops listed on my site.While call tracking solutions existed, they were designed mainly for large enterprises, leaving a gap in the market for solutions tailored to small businesses.”
~ Andy Powell, CEO & Co-founder | CallRail
Co-founder Kevin Mann and Powell gave themselves just six weeks to build their product and get their first paying customers. Since then, CallRail has not only launched new products to meet customer needs but has been purposefully built to get in front of challenges small businesses face daily.
“The industry is quickly moving toward the convergence of analytics tools and communication platforms. CallRail is here to help our customers get ahead of this evolution and grow in an increasingly competitive world,” Powell explained.
CallRail launched Lead Center, their communications hub, to provide space for businesses to engage with leads from within the platform in October 2020. Paired with existing Call Tracking, Form Tracking, and Conversation Intelligence products, the marketing platform gives businesses visibility into each customer’s journey and the tools they need to turn leads into customers.
Longtime CallRail Atlanta-based customer Reliable Heating & Air recently shared how they’ve consistently utilized the platform as it evolved.
"CallRail has a unique ability to stay ahead of the curve and evolves their products to keep pace with changes in the industry — making our job on the marketing side so much easier. We started with call tracking eight years ago, and today benefit from call transcripts, form tracking, keyword triggers, and now a unified communications inbox with Lead Center. Having one platform to house all of our lead analytics and communications has further enabled us to generate revenue from quality leads consistently.”
~ Lea Anne Roberts, Director of Marketing | Reliable Heating & Air
Our growth has undoubtedly been powered by our incredible community of over 200 hardworking, smart, and passionate employees, as evidenced by our recent recognition as a Top Workplace in the USA for 2021.
In 2020, we prioritized the launch of our Doing the Work programs focused on diversity, equity, and inclusion (DE&I), partnering with our employee resource groups, and introduced our charitable match-giving program, Repair the World.
We’re proud to be collectively working to build an internal culture centered on respect and creating a space for people to bring their full selves to work while always minding the business and delivering incredible products.
But the success we have experienced over the years would not have been possible without you, our customers. So, we want to return the favor by sharing our learnings and lessons from a decade of growth at our March 17th event: One Day. One Decade of Insights. But Act Fast — register today to save your spot.