by Michelle McCurdy Feb 8, 2018
My superhuman support team answered 28,035 phone calls in 2017. Here are 3 things I learned along the way.
2017 was cray cray, like, everywhere, but especially in the low-lit, high-energy CallRail support pod. Over here, we somehow survived an avalanche of phone calls and tickets, with a team of just eight humans for most of the year. (In hindsight, I’m actually questioning that minor detail about my team being human, because their ability…