Michelle McCurdy

Michelle is the Director of Customer Support at CallRail.

My superhuman support team answered 28,035 phone calls in 2017. Here are 3 things I learned along the way.

Posted by
on February 8, 2018
CallRail customer support fielded over 28,000 calls in 2017

2017 was cray cray, like, everywhere, but especially in the low-lit, high-energy CallRail support pod. Over here, we somehow survived an avalanche of phone calls and tickets, with a team of just eight humans for most of the year. (In hindsight, I’m actually questioning that minor detail about my team being human, because their ability…

Continue Reading