Kara Kelly
UX Lead
Why we started a User Research team (and what we learned along the way)
Posted by
Kara Kelly
on March 26, 2019
I remember when it was easy to make user-centered decisions. The year was 2015, and at the time, CallRail only had about a few hundred users to its name. Cue the dream sequence, everyone! Four years prior, our CEO Andy Powell needed a call tracking software for his startup, Bimmershops. At the time, call tracking…
Team CallRail Recap: Human-Centric Design and Taking UX Care at SXSW
Posted by
Kara Kelly
on April 4, 2017
In this series of three posts, we asked members of our product team to share their first-hand account of one of the world’s most prestigious and innovative technology conferences, SXSW. Delight your users, promote design-thinking, be a storyteller, make it beautiful, consider the IoT (internet of things)… don’t worry, all the user experience (UX) and…