Erica Hawkins

Whether it’s for business or personal use, there are plenty of reasons you may want to know how to track a phone call. But what exactly does this entail? We’ll discuss what call tracking means and how to track phone calls to improve your business. What is call tracking? Call tracking goes beyond the simple…

For any business to succeed, you need a great website — and great tools to analyze its success. We live in a day and age where such tools exist; however, measuring online traffic and data is only one small piece of the puzzle. Call tracking is the tool you need to get a full understanding…

What is conversation intelligence? Conversation intelligence is often used to describe one’s aptitude for effective person-to-person communication. In marketing technology, conversation intelligence refers to insights on lead quality and call outcome gained through call analytics. Some forms of conversation intelligence include call recording, call transcriptions, and call scoring. All of these work in tandem to…

Today, CallRail is excited to announce a $75M investment from Sageview Capital and Leaders Fund. We’ve seen incredible growth in 2017, in both our team and our product, and with this investment, we’ll be focusing on customer-centric initiatives and continuing to provide powerful call analytics tools to businesses of every size. With the Sageview and…

Workshop Digital switches to CallRail and increases leads, ROI, and conversions while maintaining their cost per lead.  Located in Richmond, Virginia, Workshop Digital is a full-service digital marketing agency providing SEO, PPC, paid social, PR, and content digital services to more than 80 clients in the U.S. and Canada. Since many of the businesses they…

Atlas Van Lines Grows Leads and Increases Search Engine Marketing Insights by 50% with Call Tracking Headquartered in Evansville, Indiana, Atlas Van Lines is one of the largest household movers in the U.S. with more than 300 agents across the country. Not just the average moving company, Atlas served 2,500 corporate accounts and performed 75,000…

Located in Knoxville, Tennessee, Baker Labs is an inbound marketing agency that provides social media and digital marketing strategies from more than 30 companies and organizations with a primary focus on healthcare and medical practices. The agency initially went with call tracking because they wanted insight into which words leads were using over the phone…

How the solar eclipse impacted call volume across the nation Year over year, we’ve seen calls increase for businesses in the US, but what happens to those calls during a once in a lifetime solar event? Yesterday, millions of people stood still to watch the solar eclipse and based on the calls tracked during the…

Being ranked in the Inc 500 list is kind of a big deal, getting ranked in Inc twice is an even bigger deal! Today, INC released their full list of the 5,000 fastest growing private companies in America, and we’re thrilled to see CallRail recognized for the second year in a row, thanks to a 905 percent…

It’s hard to remember a time before caller-ID, a time where we didn’t have the power to screen our calls and decide when and if we were going to answer them, send them to voicemail, or hand the receiver to someone else in the room. Whisper messages are kind of like the caller-ID of marketing campaigns.…