Anna Charity

Anna Niles is a Product Marketing Manager at CallRail.

by Anna Charity

Why your current form builder doesn’t cut it

Growing businesses must meet their customers where they are. And today, 85% of customers prefer live chat. So we beefed up Lead Center and added chat as a new functionality. Click through to see what it's all about.

by Anna Charity

Advantages of feedback forms

Feedback forms can give your business valuable insights into the customer experience. In our latest blog post, we outline the advantages of feedback forms.

by Anna Charity

Call Tracking update: Efficiently review calls in one sitting with One at a Time View

Interested in learning how to work smarter, not harder? Then you'll our latest update to Call Tracking: One at Time View and Annotations. Take a look.

by Anna Charity

Conversation Intelligence: A Clear Picture of Your Small Business Leads

Call tracking software combined with Conversation Intelligence has many benefits for small businesses. Read the blog to find out what they are.

by Anna Charity

What you can learn from attribution reporting

Learn how to create useful attribution reports and determine how to use these reports to generate more conversions.

by Anna Charity

Automation Rules: Lead classification, simplified

New out-of-the-box templates make lead classification a breeze. Learn more about this powerful, new Conversation Intelligence addition here.

by Anna Charity

The importance of call tracking for television ads

Combining your TV ads with call tracking software can help bridge the gap between traditional and digital advertising. Get the guide on how to get started.

by Anna Charity

Four ways Conversation Intelligence will make your team smarter

Get more out your calls with CallRail's Conversation Intelligence. Improve customer experience, better qualify leads, optimize your marketing strategies, and more.

by Anna Charity

Better attribution reporting with HubSpot and CallRail integration

Learn how you can achieve next-level attribution reporting by integrating HubSpot and CallRail.

by Anna Charity

Better Form Tracking with CallRail’s new inclusive bundles

The new form tracking functionality is now available on the Marketing Analytics and Analytics Suite bundles. Got questions about how this affects you? We've got answers.

by Anna Charity

The 6 questions you should be asking on your lead generation forms

By asking these six questions on your lead generation forms, your business can start bringing in more form leads, and earning more conversions.

by Anna Charity

CallRail’s top 4 form tracking features & how to use them

A webinar about integrating external forms, automation rules and scoring, custom reporting and leads report, as well as how you can view person-level data in one place

by Anna Charity

Close the Attribution Gap with Form Tracking

Watch On-Demand: Product Managers, Anna Niles and Jason Tatum, discuss CallRail's form tracking and how it helps close the attribution gap.

by Anna Charity

Greatly reduce time spent on call analysis with Transcription Search

With our new Transcription Search feature, you can use our advanced automation features to greatly reduce the amount of time you'll spend analyzing calls.

by Anna Charity

Advertising with CallRail’s Microsoft Ads integration

With CallRail’s Microsoft Ads integration, marketers can view offline conversion data alongside Bing Ads click data for a comprehensive view of paid campaigns.

by Anna Charity

CallRail onboarding made easy: Testing DNI with a single click

We're excited to announce Auto-test DNI, a self-service diagnostic tool to help you quickly test DNI installation on your site.

by Anna Charity

Improve bidding strategy with new Call Highlights report

Pull Call Highlights reports out of CallRail to help you target better and market smarter and get a leg up on your competition.

by Anna Charity

Introducing keyword indicators to maximize marketing campaigns inside CallRail

With CallRail's full-width waveform for keyword spotting, it's easier to know when these keywords are mentioned and fully understand the context.

by Anna Charity

These two CallRail features help PPC pros to eliminate guesswork

Your PPC tool provides a ton of data to help you hone in your campaigns. But what about adding the data you're receiving from inbound phone calls?

by Anna Charity

Localize Dynamic Number Insertion with CallRail’s Local Swap™

Put your customers at ease by serving up phone numbers that are local to their IP address with CallRail's latest iteration to Dynamic Number Insertion.

by Anna Charity

Product update: Make edits to your call tracking more efficiently with Bulk Edit

CallRail has simplified the process of making edits to your call tracking settings with our new "Bulk Edit" update. Easily change tracking numbers, whisper messages, routing, and more in a more efficient way.

by Anna Charity

CallRail and Facebook, plus Facebook click-to-call (update)

Mobile click-to-call volume has continued to skyrocket year over year, with no signs of slowing down. Is your business optimizing for it?

by Anna Charity

How to leverage CallRail's automatic phone Transcription

CallRail's Transcriptions automatically turn phone conversations into searchable, speaker-organized transcriptions, helping you gain better customer insights.

by Anna Charity

Why call data looks different in CallRail, Google Analytics, and Google Ads

Call tracking reports are critical for marketers to prove ROI, but why does the data look different between CallRail, Google Analytics, and Ads?

by Anna Charity

Meet the Newest Addition to Conversation Intelligence: Introducing Call Highlights

Newest addition to CallRail's Conversation Intelligence suite: Call Highlights. Simplify call analysis and maximize ad spend.