CallRail receives 2021 APPEALIE Overall SaaS and Customer Success Awards
Known as “the most selective software award,” APPEALIE recognizes SaaS applications that delight customers. CallRail is honored to have won APPEALIE awards before, but this year’s different. We won two!
That’s right. For the 2021 APPEALIE SaaS Awards, we’re honored and excited to announce that we were selected as winners in both the Overall SaaS (Marketing) category and the SaaS Customer Success category!
APPEALIE selects its Overall SaaS Award winners based on Net Promoter Score (NPS), user experience design, product improvements in the last year, and 3rd party analyst research. Additionally, all Overall SaaS winners averaged 4.5/5 stars on G2, Capterra, and GetApp, industry-leading software review vendors.
SaaS Customer Success Award winners are selected based on success stories and outcomes. This year, we were recognized for our partnership with Einstein Industries, a healthcare marketing agency based in San Diego. Through the pandemic, we collaborated with them to ensure they could adapt to the changing needs of their clients and refine their marketing strategies for a remote-first world.
“Small-to-midsize businesses have undergone extraordinary challenges these past two years,” noted our CEO Marc Ginsberg. “At CallRail, our goal is to provide them and the agencies who serve them with easy-to-use tools and actionable insights that help them improve marketing ROI by turning more leads into more customers.
“These awards are an invaluable recognition of the dedication of our team members to helping our customers grow. As businesses continue to evolve in a changing world, our team looks forward to ensuring that they can make the most of their hard earned marketing dollars.”
It’s an incredible honor to be twice-recognized this year for excellence in product development and customer success. We couldn’t do it without our amazing customers and dedicated team.