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CallRail wins second APPEALIE award in Overall SaaS category

by Karissa Austin
September 26, 2019

On Wednesday, September 25th, CallRail received its second Overall SaaS APPEALIE award for outstanding customer satisfaction.

CallRail won the category alongside other industry leaders, including SalesLoft, Slack, Ceridian, ChurnZero, and Zoom.

According to APPEALIE, the awards are given “annually to SaaS apps that demonstrate excellence through innovation, customer delight and dedication to constant improvement,” with an emphasis on:

  • Customer satisfaction
  • Performance
  • Business value
  • User experience
  • User interface
  • Customer service

Judges for the APPEALIE awards include customer success experts from a plethora of successful companies, including MeetEdgar, OnPlan, Reply.io, and more.

CallRail has received numerous awards reflecting the company’s growth this year, including making the Inc. 5000 list for the fourth year in a row. We are excited to also receive recognition for our efforts in creating a delightful user experience for our customers. When we submitted for the award, we included a customer testimonial: “CallRail exhibits the world-class customer service that we strive to provide to our franchisees every day,” said Alex Mercer, brand marketing consultant at Archadeck and Outdoor Lighting Perspectives. “They are always responsive and go the extra mile for our team. They are a great partner, and I would highly recommend CallRail to any franchise system!”

As much as we’ve grown over the last several years, placing on both the Inc. 5000 and Deloitte Tech Fast 500 for four consecutive years, what makes us most proud is our team’s unwavering commitment to helping our customers succeed.

“We are honored to receive this award, as its customer-centric focus embodies CallRail’s commitment to the businesses we serve,” said Kevin Mann, CallRail’s co-founder and CPO. “Our team is constantly incorporating customer feedback to improve our platform. We’re thrilled to be named an APPEALIE overall SaaS winner and look forward to continuing to provide innovative solutions that help our customers stay competitive in the digital marketing landscape.”

Want to join our award-winning team? We’re hiring!