Strong verbal communication skills are important for everyone to master. They are extremely valuable in both your personal and professional life. When speaking clearly, confidently, and with poise, you are much more likely to command the respect of others and build rapport. This is particularly important in business interactions.
The following 7 tips will help you improve your verbal communication skills, whether in person or over the phone so that you can better connect with your audience, earn respect, and build the relationships necessary for successful business interactions:
1. Think before you speak
By organizing your thoughts in advance, you can eliminate many of the awkward pauses that occur when speaking. It will also help you relay your information more concisely. While writing down your thoughts is not always possible in impromptu discussions, it is still effective to take a minute to organize your thoughts in your mind before you begin to speak.
2. Be clear and concise
The most effective way to get your point across is to make it in a clear and concise manner. Avoid using complex, convoluted sentences, and try to state your argument in direct language. Before speaking, ask yourself, “What is the clearest way I can make my point?”
3. Speak with confidence
Speaking in a confident manner will help you build trust and command the respect of your audience. There are several factors which can impact your ability to speak confidently, including your command of the subject matter, your word choice, the tone of your voice, your body language, and your ability to make direct eye contact with your audience.
4. Vary your vocal tone
Speaking in a monotone voice is a surefire way to bore your audience and show you're disengaged. Instead, use voice inflection to add emphasis to important points, and vary the pitch of your voice to express emotion. This will help keep your audience engaged in your message.
5. Be an active listener
Being a good listener is as important as being a good speaker, and it will improve the quality of your verbal interactions. Keep the 5 stages of active listening in mind:
It shows the people you are speaking with that you genuinely care about their ideas, and it helps ensure you understand their needs. Summarize what you've heard and ask further questions. This will enable you to build trust and rapport much quicker.
6. Be aware of non-verbal communication cues
Your body language significantly impacts the way others interpret what you say and your attitude about the conversation. Pay attention to the gestures you make, your facial expressions, and your body language to ensure they align with the message you are trying to get across.
It's equally as important to be able to read the body language of the people you're speaking to. Keep eye contact ( while still blinking) while communicating to be able to pick up on any hesitations or lack of engagment
7. Think about the perspective of your audience
Just because you have a strong command of a topic doesn’t mean the people you are speaking to have the same knowledge as you. Try to think about how someone else will understand what you are trying to communicate, particularly if they lack the technical knowledge about a subject that you possess. The best advice is to simplify your pitch.
Call Recording Services to Help Improve your Employees’ Verbal Communication Skills
CallRail’s call recording can be a valuable training tool to help you improve the way your employees speak with customers over the phone. You can listen back to conversations to learn from what your employees are doing well and identify areas for improvement. Over time, this can help you implement training that will improve the verbal communication skills of your employees, which will ultimately lead to greater success for your business.