by Andy Powell
Get to Know the All-New Call Flow Builder
With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.
by Andy Powell
With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.
by Erica Hawkins
A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.
by Erica Hawkins
Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.
by Erica Hawkins
Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.
by Erica Hawkins
The aim of any marketing campaign is to enable your business to make new sales, and/or increase its sales volumes. However, even as you roll out your marketing efforts, you might wonder whether your preferred marketing channels are offering a solid ROI.
by Erica Hawkins
Social media is a great place for marketing, but is it worth the time? Here are some tools to help your track your social media performance and ROI.
by Erica Hawkins
Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.
by Erica Hawkins
Customer satisfaction is crucial to the growth and success of your company.
by Erica Hawkins
Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.
by Erica Hawkins
Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.
by Erica Hawkins
Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.
by Erica Hawkins
Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.
by Erica Hawkins
Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.
by Erica Hawkins
You're probably aware that there are many call tracking companies to choose from. Options are great, but it can make choosing the right company a challenge.
by Erica Hawkins
Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.
by Erica Hawkins
Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.
by Andy Powell
Google is moving entirely to secure search, cutting off organic keyword data entirely. Call tracking can help to fill in the gaps.
by Erica Hawkins
With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.
by Erica Hawkins
Get ready to travel into the past, future and optimize the present of your call tracking experience. See what calls are about without listening to voicemail
by Erica Hawkins
Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.
by Erica Hawkins
No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.
by Erica Hawkins
It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.
by Erica Hawkins
Get the most out of your multi-channel marketing campaigns and reach potential customers wherever they are. Contact our team for your 14 day free trial.
by Erica Hawkins
CallRail call tracking makes it easy to see your efforts in billboard marketing campaigns are in real time, allowing you to focus on marketing that works!
by Erica Hawkins
Knowing which pieces of your marketing collateral perform best at trade shows is important to driving the focus of your overall trade show marketing strategy.