by Erica Hawkins Feb 12, 2014
4 Reasons Call Tracking is Necessary for Marketing Agencies
Marketing agencies use every channel they can to get valuable leads for their clients. But with offline campaigns, how are they measuring performance?
by Andy Powell Jan 31, 2014
Report Conversions Based on Call Length
You can now configure your CallRail account to only report calls to Google Analytics, KISSmetrics, and other third-party analytics tools if the call exceeds a certain length; such as 30 seconds, 1 minute, or 5 minutes, all through your company's edit page.
by Andy Powell Jan 24, 2014
Get to Know the All-New Call Flow Builder
With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.
by Erica Hawkins Jan 14, 2014
How a Strong Vocabulary Can Help You Reach Out To Your Customers
A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.
by Erica Hawkins Jan 10, 2014
How to Utilize Customer Call Data To Increase and Improve Sales
Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.
by Erica Hawkins Jan 9, 2014
Eight Offline Advertising Techniques You Can Try This Year
Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.
by Erica Hawkins Jan 8, 2014
5 ways to increase your online marketing ROI today
The aim of any marketing campaign is to enable your business to make new sales, and/or increase its sales volumes. However, even as you roll out your marketing efforts, you might wonder whether your preferred marketing channels are offering a solid ROI.
by Erica Hawkins Jan 7, 2014
Social Media Tracking & Analytics Tools for Actionable Results
Social media is a great place for marketing, but is it worth the time? Here are some tools to help your track your social media performance and ROI.
by Erica Hawkins Dec 26, 2013
Tips on recovering from an accidental voicemail
Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.
by Erica Hawkins Dec 23, 2013
Is It Legal To Record Phone Conversations In Your State?
Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.
by Erica Hawkins Dec 19, 2013
How Poor Phone Communication Can Cost You Clients
Customer satisfaction is crucial to the growth and success of your company.
by Erica Hawkins Dec 18, 2013
Quick Tips for Great Customer Service
Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.
by Erica Hawkins Dec 17, 2013
CallRail Now Integrates with Google Universal Analytics
Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.
by Erica Hawkins Dec 10, 2013
Training Customer Service Employees with Pre-recorded Calls
Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.
by Erica Hawkins Dec 6, 2013
Should You Dumb Down Your Vocabulary when Speaking to Customers?
Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.
by Erica Hawkins Dec 2, 2013
7 Tips to Improve Verbal Communication Skills
Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.
by Erica Hawkins Nov 8, 2013
6 Characteristics to Look for When Choosing Between Call Tracking Companies
You're probably aware that there are many call tracking companies to choose from. Options are great, but it can make choosing the right company a challenge.
by Erica Hawkins Oct 30, 2013
Get Client Insight and Improve Customer Service with Whisper Messages
Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.
by Erica Hawkins Oct 11, 2013
4 Risks Associated with Outsourcing Customer Support
Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.
by Andy Powell Sep 23, 2013
Call Tracking with Visitor Timelines in a (not provided) World
Google is moving entirely to secure search, cutting off organic keyword data entirely. Call tracking can help to fill in the gaps.
by Erica Hawkins Sep 22, 2013
3 Reasons to Keep Customer Support In-House
With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.
by Erica Hawkins Sep 16, 2013
We’ve Got You Covered with Our Newest Feature: Visitor Timelines
Get ready to travel into the past, future and optimize the present of your call tracking experience. See what calls are about without listening to voicemail
by Erica Hawkins Sep 10, 2013
Why It’s Important to Have Great Employees Answering Your Business Phones
Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.
by Erica Hawkins Sep 5, 2013
8 Tips to Help You Handle an Irate Customer on the Phone
No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.
by Erica Hawkins Aug 30, 2013
How to Hire Employees that are Fit for Phone Customer Service
It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.