by Erica Hawkins Sep 22, 2013
3 Reasons to Keep Customer Support In-House
With so much riding on your customer service, it's important to keep these employees in-house. Here are the top 3 reasons to keep customer support in-house.
by Erica Hawkins Sep 16, 2013
We’ve Got You Covered with Our Newest Feature: Visitor Timelines
Get ready to travel into the past, future and optimize the present of your call tracking experience. See what calls are about without listening to voicemail
by Erica Hawkins Sep 10, 2013
Why It’s Important to Have Great Employees Answering Your Business Phones
Your customer's first interaction is with the employee answering phones. Providing them with training for success will help provide better customer service.
by Erica Hawkins Sep 5, 2013
8 Tips to Help You Handle an Irate Customer on the Phone
No matter what your company sells or service your business offers, you will inevitably encounter angry customers from time to time. Here's how to handle it.
by Erica Hawkins Aug 30, 2013
How to Hire Employees that are Fit for Phone Customer Service
It's crucial for your business to hire employees who possess the skill set to be successful as phone customer service agents. Here's what to keep in mind.
by Erica Hawkins Aug 23, 2013
Call Tracking for Multi-Channel Marketing Campaigns
Get the most out of your multi-channel marketing campaigns and reach potential customers wherever they are. Contact our team for your 14 day free trial.
by Erica Hawkins Aug 16, 2013
Better Billboard Advertising with Call Tracking
CallRail call tracking makes it easy to see your efforts in billboard marketing campaigns are in real time, allowing you to focus on marketing that works!
by Erica Hawkins Aug 9, 2013
Call Tracking Data to Analyze Your Trade Show Marketing
Knowing which pieces of your marketing collateral perform best at trade shows is important to driving the focus of your overall trade show marketing strategy.
by Erica Hawkins Aug 7, 2013
CallRail Phone Numbers for Local Marketing
Build your local presence with geographically targeted advertising. With CallRail, you'll know which local ads to invest in that get your phone to ring.
by Jessica Spain Jul 31, 2013
Keep The Calls Flowing: What Happens If I Use More Minutes Than I Expect?
More calls means more business! We know the importance of having your calls routed consistently and reliably and won't stop routing calls if usage exceeded.
by Erica Hawkins Jul 31, 2013
Call Tracking for Better Customer Service
Make a first great impression every time. With all of CallRail's features and integrations, it's easier than ever to know your customer and tailor calls.
by Erica Hawkins Jul 29, 2013
Test Direct Mail Marketing Campaigns Using Call Tracking
Testing and analyzing your direct mail marketing is a necessary step. Learn more about using call tracking to perform direct mail analysis here.
by Jessica Spain Jul 25, 2013
Viewing First Time Callers in Google Analytics
Integrating call tracking and Google Analytics is a great way to track which pages a caller has visited on your website. Discover who's a new user.
by Erica Hawkins Jul 19, 2013
Our Newest Feature: The Call Visualizer
Now, you can visually find where calls start, skip to the most important parts of your conversations and speed up conversations to save time!
by Andy Powell Feb 3, 2013
Who Calls Me From 737-874-2833?
Are you receiving calls from the phone number 737-874-2833? Maybe you've received a few calls, and you're wondering who it could be?
by Andy Powell Jan 30, 2013
Who Calls Me From +266696687?
Should I block calls from +266696687? Before you do, here's a few possible users of this anonymous phone number. You may change your mind.