Easily Set Up Menus with Call Flow Builder Call Flow Builder's menu step makes it easy to direct calls where you need them to go by prompting the caller to select from a menu of options using the keypad on their phone.

The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced CallRail as one of its Top 40 Innovative Technology Companies in Georgia.

Now you can use CallRail's Call Flow Builder to create a schedule that determines how your calls should be routed, allowing you to send calls where you need them to go based on your schedule.

CallRail now provides Company Summary Emails, a convenient summary of your company's call activity sent straight to your inbox.

What exactly is the difference between interruption marketing vs permission marketing? Learn more about which tactics would benefit your business the most.

Marketing agencies use every channel they can to get valuable leads for their clients. But with offline campaigns, how are they measuring performance?

You can now configure your CallRail account to only report calls to Google Analytics, KISSmetrics, and other third-party analytics tools if the call exceeds a certain length; such as 30 seconds, 1 minute, or 5 minutes, all through your company's edit page.

With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.

A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.

Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.

Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.

The aim of any marketing campaign is to enable your business to make new sales, and/or increase its sales volumes. However, even as you roll out your marketing efforts, you might wonder whether your preferred marketing channels are offering a solid ROI.

Social media is a great place for marketing, but is it worth the time? Here are some tools to help your track your social media performance and ROI.

Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.

Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.

Customer satisfaction is crucial to the growth and success of your company.

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

You're probably aware that there are many call tracking companies to choose from. Options are great, but it can make choosing the right company a challenge.

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

Google is moving entirely to secure search, cutting off organic keyword data entirely. Call tracking can help to fill in the gaps.