by Erica Hawkins  Mar 26, 2014

Easily Create Interactive Phone Menus

Easily Set Up Menus with Call Flow Builder Call Flow Builder's menu step makes it easy to direct calls where you need them to go by prompting the caller to select from a menu of options using the keypad on their phone.

by Erica Hawkins  Mar 25, 2014

CallRail Named a TAG Top 40 Innovative Technology Company

The Technology Association of Georgia (TAG), the state’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry, today announced CallRail as one of its Top 40 Innovative Technology Companies in Georgia.

by Erica Hawkins  Mar 24, 2014

Call Scheduling with Call Flow Builder

Now you can use CallRail's Call Flow Builder to create a schedule that determines how your calls should be routed, allowing you to send calls where you need them to go based on your schedule.

by Erica Hawkins  Mar 17, 2014

View Call Activity Conveniently with Company Summary Emails

CallRail now provides Company Summary Emails, a convenient summary of your company's call activity sent straight to your inbox.

by Erica Hawkins  Feb 26, 2014

Interruption Marketing vs Permission Marketing: A Deeper Look into Both Marketing Types

What exactly is the difference between interruption marketing vs permission marketing? Learn more about which tactics would benefit your business the most.

by Erica Hawkins  Feb 12, 2014

4 Reasons Call Tracking is Necessary for Marketing Agencies

Marketing agencies use every channel they can to get valuable leads for their clients. But with offline campaigns, how are they measuring performance?

by Andy Powell  Jan 31, 2014

Report Conversions Based on Call Length

You can now configure your CallRail account to only report calls to Google Analytics, KISSmetrics, and other third-party analytics tools if the call exceeds a certain length; such as 30 seconds, 1 minute, or 5 minutes, all through your company's edit page.

by Andy Powell  Jan 24, 2014

Get to Know the All-New Call Flow Builder

With our new Call Flow Builder, you can now create unique, fully-customizable call flows for each of your tracking phone numbers.

by Erica Hawkins  Jan 14, 2014

How a Strong Vocabulary Can Help You Reach Out To Your Customers

A good idea can go to waste if it can't be effectively communicated with someone else. After all, how can other people appreciate it if you can't properly explain what it's about? The potential of this good idea will simply be lost if you can't find the right words for it.

by Erica Hawkins  Jan 10, 2014

How to Utilize Customer Call Data To Increase and Improve Sales

Collecting call data can help companies increase their sales by creating marketing campaigns that are more effective.

by Erica Hawkins  Jan 9, 2014

Eight Offline Advertising Techniques You Can Try This Year

Outbound marketing strategies and traditional methods are still relevant. Learn about different offline advertising techniques to try this year.

by Erica Hawkins  Jan 8, 2014

5 ways to increase your online marketing ROI today

The aim of any marketing campaign is to enable your business to make new sales, and/or increase its sales volumes. However, even as you roll out your marketing efforts, you might wonder whether your preferred marketing channels are offering a solid ROI.

by Erica Hawkins  Jan 7, 2014

Social Media Tracking & Analytics Tools for Actionable Results

Social media is a great place for marketing, but is it worth the time? Here are some tools to help your track your social media performance and ROI.

by Erica Hawkins  Dec 26, 2013

Tips on recovering from an accidental voicemail

Left a voicemail you shouldn't have? Timing is everything with undoing the damage. Here are some helpful hints on surviving a voicemail nightmare.

by Erica Hawkins  Dec 23, 2013

Is It Legal To Record Phone Conversations In Your State?

Most states have phone call recording laws. Find out if it is legal to record a phone conversation or conference call in your state.

by Erica Hawkins  Dec 19, 2013

How Poor Phone Communication Can Cost You Clients

Customer satisfaction is crucial to the growth and success of your company.

by Erica Hawkins  Dec 18, 2013

Quick Tips for Great Customer Service

Good communication is an extremely important aspect of any relationship, especially between a customer and a service representative.

by Erica Hawkins  Dec 17, 2013

CallRail Now Integrates with Google Universal Analytics

Get Complete Conversion Data with our Google Universal Analytics Call Tracking Integration.

by Erica Hawkins  Dec 10, 2013

Training Customer Service Employees with Pre-recorded Calls

Past recorded calls are a great sales training tool for your current sales staff. Use real life conversations to help your staff gain situational experience.

by Erica Hawkins  Dec 6, 2013

Should You Dumb Down Your Vocabulary when Speaking to Customers?

Communication is the cornerstone of good customer relations, so it is crucial that you speak in a manner that your customers can understand.

by Erica Hawkins  Dec 2, 2013

7 Tips to Improve Verbal Communication Skills

Strong verbal communication skills are important for your business, and CallRail call recording can improve the way your employees communicate on the phone.

by Erica Hawkins  Nov 8, 2013

6 Characteristics to Look for When Choosing Between Call Tracking Companies

You're probably aware that there are many call tracking companies to choose from. Options are great, but it can make choosing the right company a challenge.

by Erica Hawkins  Oct 30, 2013

Get Client Insight and Improve Customer Service with Whisper Messages

Gain insight into the call before it happens and improve customer service by personalizing your approach with Whisper Messages.

by Erica Hawkins  Oct 11, 2013

4 Risks Associated with Outsourcing Customer Support

Providing good customer service is a key component to maintaining the ongoing success of your company. Before outsourcing, consider these potential risks.

by Andy Powell  Sep 23, 2013

Call Tracking with Visitor Timelines in a (not provided) World

Google is moving entirely to secure search, cutting off organic keyword data entirely. Call tracking can help to fill in the gaps.