by Karissa Austin  Aug 9, 2019

Pain Free Dental Marketing drives calls and fills exam chairs with marketing attribution and call recording

Dentists enjoy marketing their practices about as much as their patients enjoy getting cavities filled. Fortunately, the Texas-based full service digital marketing agency Pain Free Dental Marketing has made it their mission to help practices bring in new patients, so dentists can focus on what they do best. With such a specialized market, it’s critical…

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by Tameka Hughes  Aug 9, 2019

A guide to using call tracking to optimize dealership marketing

When it comes to business engagement and customer interactions, phone calls are still king. According to Google, 70 percent of mobile users use click-to-call buttons to connect with businesses directly from the search engines results page. In the same report, Google also found that 61 percent of mobile searchers consider click-to-call to be the most…

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by Melissa Garner  Aug 8, 2019

What is a sales funnel?

A sales funnel, also known as a purchase funnel, is a consumer-based marketing model designed to replicate a potential customers journey through the stages of the buying process for any product or service. The typical stages of the sales process include: Awareness Interest Decision Action   The importance of the sales funnel process A sales…

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by Dedra Mitchell  Aug 5, 2019

How to optimize your contact forms to earn more leads

Savvy business owners know that earning high-quality leads through contact forms can be an uphill battle. A recent FormAssembly study revealed that, on average, only 27 percent of leads who fill out web forms are qualified. As discouraging as this might sound, designing a highly optimized contact form to help you qualify leads isn’t as…

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by Tim Niziak  Jul 29, 2019

How video drives more automotive leads

These days, it almost goes without saying: Video is a powerful tool for driving engagement. As Google recently reported, 69 percent of people who used YouTube when buying a car say it influenced their purchase decision. That’s more impact than TV, newspaper, or magazine ads. In fact, 1 out of every 4 people that visit…

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by Anna Niles  Jul 24, 2019

The 6 questions you should be asking on your lead generation forms

Figuring out what to ask on your landing page’s web forms is no easy task. It’s important to gather enough information to qualify your leads, but you also need to keep them engaged. If your lead generation form is too long or complicated, there’s a good chance your website visitors will click away, costing you…

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by Chris Strom  Jul 19, 2019

The pros and cons of gating your content

To gate or not to gate, that is the question — content, that is. The dilemma over gated content is near the top of the pack when it comes to the choices facing marketers today. Gated content has emerged in the past 10 years as a major method of lead capture and nurturing, but recent…

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by Nick Jackson  Jul 18, 2019

What is sales prospecting?

Sales prospecting is the process of identifying potential new customers and proactively reaching out to them with cold calls, emails, and social messaging in an effort to convert them into paying customers. For most businesses, this is typically done by representatives of the sales team. Why businesses should use outbound marketing, not just inbound Inbound…

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by Tim Niziak  Jul 16, 2019

Five critical stats about the auto-buying journey (and what to do with them)

In the age of digital marketing, the car-buying journey has evolved. Your dealership’s customers are no longer coming into your showroom before they’ve made up their mind about which vehicle to purchase. Instead, they’re doing the majority of their research (and decision-making) online, long before they enter your dealership. New competitors, the rise of the…

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by Ben Hicks  Jul 12, 2019

How to analyze your data to improve engagement on your website

We all know that Google Analytics (GA) is the data analytics tool most commonly used to analyze marketing performance and guide overall strategy. And there’s a reason it’s such a popular tool: The data you get is invaluable. But when it comes to improving user experience, looking at data from GA doesn’t tell the full…

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by Karissa Austin  Jul 11, 2019

How call tracking supercharges your landing pages

Have you ever dated someone who spoke a completely different love language than you? Maybe they love showering you with gifts and words of affirmation, but you prefer to receive acts of service and plenty of quality time. The discrepancy is cute at first, but once the honeymoon phase is over, your relationship falls into…

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by Anna Niles  Jul 10, 2019

CallRail’s top 4 form tracking features & how to use them

  Introduction All right, everyone, thank you for joining. We will go ahead and get started just a couple of housekeeping items. And thank you again for everyone joining our Part 2 Form Tracking series. If you do have questions, the phone lines are muted. But we definitely want to hear all of the questions…

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by Amber Guidry  Jun 28, 2019

Celebrating #PrideMonth at CallRail

Happy Pride! Pride Month is celebrated each year in June, honoring the historic 1969 Stonewall Uprising in Manhattan. Fifty years ago today, trailblazers at the Stonewall Inn took a stand against brutality, discrimination, and oppression. These riots were pivotal to the gay rights movement, catapulting the fight for equality to the political front lines —…

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by Nick Jackson  Jun 28, 2019

How to calculate automotive marketing ROI for your dealership

According to 2017 data collected by the National Automobile Dealers Association (NADA), dealerships across the United States are spending over 55 percent of their advertising budget on internet ads. (This figure works out to an average monthly ad spend of $26,750 per month.) And this research tracks with another study of over 300 dealerships, which…

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by Ben Deutsch  Jun 26, 2019

How to write better Calls To Action to maximize Click-Through Rate

Call Today! Reserve Your Spot! Contact Us! Submit! These are all examples of call to actions that send different messages to consumers. Perfecting your ads call to action can ensure that you are delivering the correct message and having the highest conversion rate for your advertising. Here at Pain Free Dental Marketing, we believe there…

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by Bridget Graf  Jun 21, 2019

How to create a marketing strategy for each part of the car buyer’s journey

There’s a simple truth when it comes to dealership marketing: You will not see sustained long-term growth in car purchases if you are depending only on walk-ins, large advertising banners, or television commercials. The battle for your customers will not be won with grand gestures, but with customer micro-moments and touchpoints. A slam dunk one-size-fits-all…

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by Kevin Mann  Jun 19, 2019

We built a brand new product: CallRail Form Tracking is here

When we built CallRail back in 2011, we aimed to solve a particular problem. We wanted to connect three dots for businesses: their marketing, their website, and their inbound phone calls. As I write this, over 100,000 businesses now use CallRail to connect those dots — connecting the phone calls they’re receiving with the marketing…

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by Tim Niziak  Jun 18, 2019

Understanding the dealership marketing activities that are attracting leads

Have you taken the time to develop a dealership marketing strategy? If so, kudos! This is a great first step to attracting leads. But this leads to an even more important question: How can you know whether your dealership marketing strategy is improving your lead generation efforts, and earning more leads? At the root of…

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by Anna Niles  Jun 12, 2019

Close the Attribution Gap with Form Tracking

  Introduction [Rachel] All right. Hello, everyone. Thank you for joining us today for our discussion on how to dial in your marketing attribution. Throughout this webinar, we will discuss the challenges surrounding attribution today and how CallRail’s new and improved platform can help solve for those challenges. Before we get started, I’m going to…

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by Amber Guidry  Jun 11, 2019

Top must-follow Twitter chats for inbound marketers

Twitter chats are an easy way to network and build industry connections without the cost of a conference pass or even having to leave your desk. Additionally, they provide a platform for amplification and establishing authority in the industry, giving your company an edge in the thought leadership process. Even with the recent decline, Twitter…

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by Michael Sengbusch  Jun 6, 2019

Why we need a messaging-first approach to MarTech

This is a guest post by Michael Sengbusch, the CEO and co-founder of Eletype, an intelligent assistant for marketing teams that uses Slack and MS Teams. Michael was recently featured at the CallRail Agency Summit in Chicago and is a frequent speaker at conferences on topics ranging from messaging platforms, digital marketing, social media and enterprise…

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by Melissa Garner  Jun 4, 2019

Keyword-Level Tracking 101

Video Transcription [Josh] Welcome everyone, we’re going to go ahead and get started, looks like we have a good bit of participants so far, and people will still have a chance to join. So today, we’re going to be talking about CallRail keyword-level call tracking and the other type of call tracking that we offer,…

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by Melissa Garner  Jun 3, 2019

How messaging platforms boost marketing performance

Introduction [Rachel] All right. Hello, everyone. Thank you for joining us for today’s webinar. My name is Rachel and I’m the partner marketing manager here at CallRail. For those of you unfamiliar with CallRail, we provide attribution software to more than 100,000 businesses and marketing agencies to help improve marketing ROI. Today, we are discussing…

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by Bridget Graf  May 29, 2019

7 marketing strategies to optimize lead generation for auto dealerships

These days, advertisers and audiences alike are dealing with more marketing noise than ever before. (Reportedly, consumers see or hear an average of 4,000 ads a day.) So when it comes to automotive lead generation, your competitors are all jockeying to get in front of the same prospects you’re chasing. You need a marketing strategy…

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by Tim Niziak  May 24, 2019

Why measuring your marketing is essential to auto dealerships in the information age

Today, potential car buyers don’t need to visit a physical dealership location for their car buying research — search engines can deliver almost all of the information they need, which has changed the face of auto dealership marketing. When a prospect arrives at an auto dealership, they probably have a high intention to buy. Potential…

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by Mary-Cate Spires  May 23, 2019

5 ways call tracking can help manage your inbound prospects

We live in a smartphone-centric, digital nomad-friendly world, and we expect our mobile devices to provide easy, frictionless pathways to the information we need to find and the products we need to buy. And yet we’ve all experienced the friction that’s all too common when it comes to inbound call marketing. You know the scene:…

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by Jules Tompkins  May 17, 2019

CallRail named to Inc.’s Best Places to Work list for second consecutive year

Last May, CallRail was named to Inc.’s third annual Best Places to Work list. We had previously made similar local lists, but recognition on Inc.’s national list felt like a really big deal. We celebrated with cake and champagne. Since the 2018 list came out, we have grown our employee headcount by about 45 percent.…

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by Katherine Hosmer  May 16, 2019

We’ve got a whole new look: Check out CallRail’s updated branding

So, you’ve logged into CallRail and noticed that our look has changed. The color of buttons and links are brighter, the headers on your call log and reports look a little bit different, and the top nav is no longer navy blue. What’s going on? The most important thing to know is that CallRail’s functionality…

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by Amber Guidry  May 10, 2019

#NationalSmallBusinessWeek: Our ATL favorites

Though they are small — small businesses are a big deal. According to the United States Small Business Administration (SBA), more than 50 percent of Americans either own or work for a small business. The SBA also notes that small businesses create about 2 out of 3 new jobs in the U.S. each year, powering…

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by Melissa Garner  May 9, 2019

Marketing Tools You Need to Prove Healthcare ROI

Video Transcription: Introduction All right. Hello, everyone. Thanks for joining us today for our webinar. My name’s Rachel, and I’m the Partner Marketing Manager at CallRail as well as today’s host. For those of you unfamiliar with CallRail, CallRail provides attribution software to more than 100,000 businesses and marketing agencies helping prove marketing ROI. Today’s…

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by Melissa Garner  May 9, 2019

Google Analytics & Google Ads

Introduction Thank you all again so much for joining us today for the “CallRail, Google Analytics, and Google Ads” webinar. We appreciate you logging in and just to let you know, this will be…today’s webinar will basically be an overview and understanding of the basic setup and benefits associated with Google Analytics and Google Ads.…

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by Jay Hansborough  May 2, 2019

Instant call tracking notifications are easier than ever with our upgraded Slack integration

Slack recently hit an impressive milestone: According to reports, more that 10 million active users log in to Slack every day to chat with coworkers, share files, and collaborate on projects. We can’t say we’re surprised — at CallRail, we’ve used Slack as our primary messaging tool for years. We love the way it brings…

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by Zapier Editorial Team  Apr 30, 2019

3 ways to get more leads using automation

Every sale starts with a lead. But most businesses don’t have the resources to respond to every inquiry, or reach out to everyone who clicks a link. Plus, your time is better spent nurturing existing leads and closing deals. That’s why it’s crucial to turn to automation to get more leads — automating your lead…

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by Karissa Austin  Apr 30, 2019

Customer Spotlight: How SmartBug and The Arbor Co. optimize sales and marketing, together

Choosing an independent or assisted living community is a big decision for seniors and their families. On top of requiring excellent accommodations, they also need peace of mind and confidence in their community management before signing a lease. The Arbor Company knows this firsthand. With 44 independent and assisted living rental communities across 11 states,…

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by Jay Hansborough  Apr 29, 2019

We’ve upgraded Account Center: New tools make client management easier than ever

Here on CallRail’s Product team, we’re dedicated to making multi-client management as easy and efficient as possible. That’s why we’re proud to announce several exciting new tools and enhancements in Account Center designed to help you get more done in less time. Streamlined client management These Account Center upgrades aim to make it even easier…

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by Brittney Sovik  Apr 26, 2019

I’ve created my first tracking number: Now what?

After creating your first tracking number in CallRail, you might be wondering what to do next. Here are some of our recommended next steps, so you can start getting the most out of call tracking: Add users: Give your teammates and clients greater visibility into your work Create notifications: Know instantly where your leads come from Activate Integrations: Streamline your tech…

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by Jay Hansborough  Apr 23, 2019

Enjoy seamless access to your call tracking data with our updated mobile app

The convenience and functionality of the CallRail mobile app makes it a popular choice for when you’re on the go and need easy access to your call tracking data. SMB marketers and high-volume agencies alike have given the app high marks and plenty of positive feedback for its robust feature set and ease of use.…

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by Michael Saba  Apr 22, 2019

The story of the unlikely duo who helped create Account Center

Take one glance at the unlikely duo of Christina Bourne and Dan Smith, and you might be left wondering how these two ended up in the same meeting room, much less working together here at CallRail. Where Christina is plain and direct in her speaking, Dan is more enigmatic and metaphoric. Christina is a product-marketing…

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by Melissa Garner  Apr 12, 2019

Improve client retention with multi-touch attribution

Video Transcription: [Greg] People bounced between the desktop, their smartphones, stores, and back and forth. And so tracking all of that activity is really challenging. Next slide, please. So once upon a time, we had a handful of traditional media. They were fairly straightforward, easy to buy, creative was pretty straightforward in most cases. And…

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by Jules Tompkins  Apr 2, 2019

What is lead tracking?

Lead tracking is the process of determining the source of leads, actively monitoring where leads are in the sales and marketing funnel, and pursuing the appropriate actions to move the lead to the next stage and close the sale. Jules Tompkins and Carolyn Lyden contributed to this post. Why do sales and marketing need lead…

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by Melissa Garner  Apr 2, 2019

What is conversation analytics?

Conversation analytics is the evaluation of voice data from phone calls between two or more people in order to gain insights on customer behavior. By recording and transcribing call data, marketers can better understand and target leads. How does conversation analytics work? Conversation analytics requires several moving parts in order to turn conversation into data.…

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by Dedra Mitchell  Mar 29, 2019

Best practices for allocating marketing budget

Building a marketing budget is one of your most important — and often, most daunting — responsibilities. The money in your marketing budget is finite, and how you allocate each dollar can make the difference between a thriving marketing program and a failing one. According to Econsultancy, marketing budgets have been steadily rising since 2011.…

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by Kara Kelly  Mar 26, 2019

Why we started a User Research team (and what we learned along the way)

I remember when it was easy to make user-centered decisions. The year was 2015, and at the time, CallRail only had about a few hundred users to its name. Cue the dream sequence, everyone! Four years prior, our CEO Andy Powell needed a call tracking software for his startup, Bimmershops. At the time, call tracking…

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by Michael Saba  Mar 22, 2019

With Microsoft, Google Ads, and call tracking, ‘PPC sharpshooters’ SalesX deliver superior results

There’s no shortage of PPC marketing experts today who promise to bring in big results for your business. But in the new and constantly shifting world of online advertising, those claims can suddenly evaporate due to abrupt changes in the industry — expertise with the current Google Ads (AdWords) ranking algorithm becomes less valuable when…

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by Jason Tatum  Mar 18, 2019

From non-profits to tech: How my career taught me to love ‘vertical slicing’

For many years — long before I was working at a tech company, or before I knew about marketing attribution or what ‘MarTech’ meant — my career was in the non-profit field. I worked in a lot of different capacities from the time I was about 18 until I was 32, in roles that took…

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by Michael Saba  Mar 15, 2019

News You Can Use: Facebook outage, 5G on the way, China to seize AI crown

Hello headlines my old friend: We’re back for another round of your favorite recurring series on the CallRail blog, News You Can Use. In this ongoing series, we review the most recent headlines in technology and marketing, and explain what it all could mean for your business. As the old saying goes, staying on top…

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by Madelyn Newman  Mar 13, 2019

How to drive more call conversions from Facebook ads

Facebook is the world’s most popular social network, making it a leading digital advertising channel for marketers. Millions of businesses use Facebook to tell their brand’s story, increase website traffic, and improve sales. And for digital marketers whose work revolves around phones, Facebook call conversions are quickly becoming a key revenue driver. According to the…

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by Katherine Hosmer  Mar 6, 2019

How I scaled our UX Content team from the ground up

I joined CallRail in 2014 as a customer support specialist. On my first day, I was a bundle of nerves and excitement as I sat down at my new desk. I was finally working downtown at a promising startup, but I had no experience in the tech world. How was this ex-salon manager going to…

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by Jules Tompkins  Mar 5, 2019

CallRail named to AJC ‘Top Workplaces’ list for third straight year

On Sunday, the Atlanta Journal-Constitution — our local newspaper — released its annual list of the best workplaces in Atlanta. We made the list for the third straight year! CallRail was one of 4,300 companies asked to participate in the contest, and was one of 150 companies to be selected to the final list. We’re one…

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by Michael Saba  Mar 1, 2019

News You Can Use: Five stories on the coming ‘techlash’

Why, just look at the time: It’s News You Can Use! In this recurring series on the CallRail blog, we review the most important recent headlines in technology and marketing, and explain what it all could mean for your business. Because — as the old saying goes — following the news isn’t just good civics,…

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