by Melissa Garner

Understanding churn vs. retention

Understand churn vs. retention rates — how they relate, how to calculate them, and most importantly, how to use them to develop a customer loyalty strategy.

by Anna Charity

Advantages of feedback forms

Feedback forms can give your business valuable insights into the customer experience. In our latest blog post, we outline the advantages of feedback forms.

by Meredith Stack

ROI doesn't end when the phone rings: Why you need lead attribution and management

In business today, guiding a lead to a sale is about the journey and the destination. ROI doesn’t end when the phone rings. Learn more in the blog.

by Jason Rozenblat

The difference between cold, warm, and hot leads

Not all leads are the same. Learn the difference between cold, warm, and hot leads and how to approach each.

by Rachel Ward

CallRail's 10th anniversary event: A decade of insights

Celebrate 10 years of CallRail with a series of curated content designed to help businesses like you develop their blueprint for success.

by Jason Rozenblat

4 Ways CallRail helps you better train your sales and customer service reps

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

by Ryann Hogan

How to use texting to differentiate your small business

Text messaging is quickly becoming the preferred communication channel among consumers. Learn how you can use this emerging trend to differentiate your small business today.

by Rob Wade

How to think beyond before & after pictures in weight loss advertising

To reach today's consumers, you need to drop before and after pictures and lead with authenticity if you want to win with weight loss advertising. Let us show you how.

by Billy Watts

Why reporting in Google Analytics alone is dangerous

Sure, Google Analytics is great for getting a pulse on your marketing performance. But it shouldn't be your main source of truth. Learn why in the blog.

by Melissa Garner

Dental SEO: How to Increase Patient Acquisition for Your Practice

Dental SEO tips and tricks to help you increase patient acquisition. Read the guide here.

by Rachel Ward

4 Benefits of using call tracking numbers to place outbound calls in Lead Center

Get more out of your call tracking numbers by using them to place outbound calls in Lead Center. Higher answer and conversion rate are some of the benefits. Read the blog for the rest.

by Deborah Forrister

Future-proofing SEO: 6 Strategies that ensure timeless SEO optimization

Discover how to future-proof your SEO strategy and prevent losing rankings and traffic due to algorithm updates or manual penalties.

by Jason Tatum

4 Reasons to ditch your free virtual phone

Your virtual phone may be free, but it's not doing anything to grow your business. Read the blog to learn why it's time to dump your free virtual phone.

by Melissa Garner

What is customer retention?

Plenty of articles discussed gaining customers, but what retaining existing ones? Learn how to calculate retention rate and how to increase customer retention.

by Jessica Clarke

How call tracking helped 3 Men Movers make the most of their marketing

3 Men Movers drives over 30,000 moves a year. But they couldn't do it without their secret weapon — Call Tracking. Read their story in the blog.

by Anna Charity

Call Tracking update: Efficiently review calls in one sitting with One at a Time View

Interested in learning how to work smarter, not harder? Then you'll our latest update to Call Tracking: One at Time View and Annotations. Take a look.

by Pierre-Alexandre St-Laurent

Why your dental practice needs call tracking

Explore how call tracking can help your dental practice grow faster and smarter. Plus, tips on call tracking metrics to focus on. Get the details by checking out the blog.

by Suchi Sajja

Best in the USA: CallRail earns a spot on national Top Workplaces list!

Sure we've won multiple awards for Top Places to work in Metro Atlanta lists, but this time, we're considered one of the best places to work in the USA. Learn why in the blog.

by Rachel Ward

3 Ways to get the most value out of Lead Center

Just getting started with your Lead Center account and don't know where to start? Here are three ways you can start getting value out Lead Center today.

by Jason Rozenblat

Manage leads like a pro with Lead Center

What the key to lead generation? Effective lead management processes. That and a tool like Lead Center to help you bring it to life. Read the blog to learn more.

by Ryann Hogan

G2 Winter 2021 Reports: CallRail leads the pack (again)

Our customers put us on the map on G2's Winter 2021 Reports. Read the blog to find out why.

by Melissa Garner

What is a lead source?

A lead source is what turns a prospect into a potential customer. Learn about the importance of lead source data and a few tools that can help you effectively track your sources.

by Nadine Melo

Dental marketing: A go-to guide for growing your practice

If you want to compete with the 200,419 dental practices in operation in the U.S. today, you'll have to get savvy. Check out this guide to learn how.

by Jessica Clarke

HIPAA and how to respect the patient when marketing in healthcare

Is your healthcare marketing plan HIPPA-compliant? Here are five ways to make sure it is.

by Anna Charity

Conversation Intelligence: A Clear Picture of Your Small Business Leads

Call tracking software combined with Conversation Intelligence has many benefits for small businesses. Read the blog to find out what they are.