Understand churn vs. retention rates — how they relate, how to calculate them, and most importantly, how to use them to develop a customer loyalty strategy.

Feedback forms can give your business valuable insights into the customer experience. In our latest blog post, we outline the advantages of feedback forms.

In business today, guiding a lead to a sale is about the journey and the destination. ROI doesn’t end when the phone rings. Learn more in the blog.

Not all leads are the same. Learn the difference between cold, warm, and hot leads and how to approach each.

Celebrate 10 years of CallRail with a series of curated content designed to help businesses like you develop their blueprint for success.

Providing excellent customer experiences means that you have to provide better training for your sales and customer reps. Luckily, CallRail can help with that. Read the blog to find out how.

Text messaging is quickly becoming the preferred communication channel among consumers. Learn how you can use this emerging trend to differentiate your small business today.

To reach today's consumers, you need to drop before and after pictures and lead with authenticity if you want to win with weight loss advertising. Let us show you how.

Sure, Google Analytics is great for getting a pulse on your marketing performance. But it shouldn't be your main source of truth. Learn why in the blog.

Dental SEO tips and tricks to help you increase patient acquisition. Read the guide here.

Get more out of your call tracking numbers by using them to place outbound calls in Lead Center. Higher answer and conversion rate are some of the benefits. Read the blog for the rest.

Discover how to future-proof your SEO strategy and prevent losing rankings and traffic due to algorithm updates or manual penalties.

Your virtual phone may be free, but it's not doing anything to grow your business. Read the blog to learn why it's time to dump your free virtual phone.

Plenty of articles discussed gaining customers, but what retaining existing ones? Learn how to calculate retention rate and how to increase customer retention.

3 Men Movers drives over 30,000 moves a year. But they couldn't do it without their secret weapon — Call Tracking. Read their story in the blog.

Interested in learning how to work smarter, not harder? Then you'll our latest update to Call Tracking: One at Time View and Annotations. Take a look.

Explore how call tracking can help your dental practice grow faster and smarter. Plus, tips on call tracking metrics to focus on. Get the details by checking out the blog.

Sure we've won multiple awards for Top Places to work in Metro Atlanta lists, but this time, we're considered one of the best places to work in the USA. Learn why in the blog.

Just getting started with your Lead Center account and don't know where to start? Here are three ways you can start getting value out Lead Center today.

What the key to lead generation? Effective lead management processes. That and a tool like Lead Center to help you bring it to life. Read the blog to learn more.

Our customers put us on the map on G2's Winter 2021 Reports. Read the blog to find out why.

A lead source is what turns a prospect into a potential customer. Learn about the importance of lead source data and a few tools that can help you effectively track your sources.

If you want to compete with the 200,419 dental practices in operation in the U.S. today, you'll have to get savvy. Check out this guide to learn how.

Is your healthcare marketing plan HIPPA-compliant? Here are five ways to make sure it is.

Call tracking software combined with Conversation Intelligence has many benefits for small businesses. Read the blog to find out what they are.