Sr. Network and Security EngineerRole has been filled by a talented individual

About CallRail

CallRail serves over 100,000 companies with straightforward software. Our marketing attribution platform helps businesses of all sizes, and the agencies that serve them, to maximize their marketing impact by tracing all their conversations back to the marketing efforts that drove them. 

Our team has been honored numerous times as one of Atlanta’s Best Places to Work, Inc 500’s fastest-growing companies, and G2Crowd’s top-rated inbound call tracking platform. While we’re proud of our history so far, we’re even more excited about what’s next. We’re rethinking how marketing attribution is done for hundreds of thousands of businesses, and we can’t wait for you to help us build it!


The Role

Responsible for CallRail’s network, technology assets, and technical support services provided to internal and external customers. This includes primary services like firewalls, routers, switches, WAPs, load balancers, and IDS devices. This is a hands-on position requiring the individual to have expert level experience in the deployment, management, and maintenance of network technologies. The position also must monitor and maintain systems that run these services, participate in planning meetings, help employees with problems, and provide expertise to keep the services running over the network at the corporate site and its hosted Cloud infrastructure. 

The successful candidate will have excellent knowledge and experience of security best practices. This position would also run and coordinate multiple IT projects from planning to implementation phases with minimal supervision. The goal is to ensure the integrity and high availability of the network infrastructure to provide maximum performance for the user community.


What You'll Do

  • Lead in implementing policies and procedures regarding how problems are identified, received, documented, distributed, and corrected
  • Lead in establishing, implementing, and enforcing enterprise network and telephony standards, practices, and policies
  • Identify and recommend new technology utilization within the corporation
  • Evaluate new information system products or services and suggest changes to existing products or services to better aide the end-user
  • Lead building the network design and implementing various network technologies
  • Provide support for a broad range of end-user issues when needed
  • Present training on multiple technical levels
  • Write, maintain, and review complete and concise technical and project documentation
  • Take responsibility for the success of all network-related projects within the company
  • Serve as the subject matter expert between IT security and operations team 
  • Ensure security of the cloud infrastructure, assist in in identification and remediation of vulnerabilities 

Desired Skills & Experience

  • 10+ years of experience with networking, permissions, security, and telephony technologies
  • 10+ years of experience with systems like firewalls, routers, load balancers, APs and switches
  • Expert level knowledge in AWS security best practices and implementation 
  • Proficient knowledge of networking protocols(Pv4, IPv6, TCP/IP, DNS, and DHCP,) tools and technology 
  • Proficient knowledge of vulnerability management tools and technologies 
  • Proficient  knowledge of security best practices (CIS, ISO27k, PIC-DSS, HIPPA)
  • Experience reading wire lists and cable drawings
  • Experience managing vendors / third-party service providers
  • A good understanding of the following technologies: MPLS, SD-WAN, IPSec Tunnels, SSL VPN, MFA, Radius, VMWare to include NSX, All Network Layers, Public and Private Cloud, Data Center technologies, FC, FCoE and iSCSI, SIEM
  • Good verbal, written and interpersonal skills; must be able to work effectively with other team members
  • Excellent team collaboration skills and proficient in establishing and maintaining effective communication and processes
  • Thorough knowledge of networks and network terminologies and remain current with the state-of-the-art technologies as it applies to secure connectivity
  • Experience in managing projects in an IT network environment that includes Engineering, Operations, Security
  • Ability to manage various vendors and ensure quality and SLA standards are met
  • Ability to work independently on projects and daily activities
  • Ability to work on multiple projects with varying deadlines
  • Ability to work in a team and independently when required
  • A wide degree of creativity and latitude is expected

Additional Perks

  • Health Benefits, 401(k) matching
  • Excellent PTO Policy
  • Stock Options
  • Catered Lunches 
  • Paid Parking / Paid Marta
  • Flex Hours