Senior UX Content Strategist

The Position

CallRail is looking for a Senior UX Content Strategist to write in-app content and support documentation for our evolving product. You’ll contribute to the content strategy for CallRail’s UX and Product team, and be an integral part of the product design process.

What You'll Do 

You will be responsible for writing content that is meaningful, consistent, and user-friendly. Here are some other things you’ll do:

  • Collaborate across departments to ensure CallRail’s voice and tone is consistent
  • Write, edit, review, and publish support documentation for CallRail’s Support site
  • Facilitate the implementation of any necessary internal documentation for CallRail’s team
  • Work with product managers and designers to create cohesive and user-friendly content for CallRail’s app
  • Contribute to product launches by participating in go-to-market strategies and collaborating with cross-functional partners
  • Create content that follows our Content Guide, and identify patterns and themes to further build our Guide

Desired Skills & Experience

If the following sounds like you, we’d love to hear from you:

  • You know how to make complex tasks sound simple
  • You have basic knowledge of HTML and CSS (preferred, but not required)
  • You’re familiar with UX writing principles and best practices for content design
  • You think strategically and incorporate feedback from user research in your projects
  • You adapt to a fast-moving and changing environment as the team and our product grows
  • You have superior copywriting, grammar, and proofreading skills. Writing samples may be requested
  • You can write meaningful, clear, and instructional content for help docs, headlines, buttons, and error messages
  • You’re collaborative, flexible, and self-motivated. You’re thoughtful when giving team members feedback, and you’re an advocate for our users
  • You have an eye for patterns, systems, and themes and help to maintain consistency across our projects and teams

Additional Perks

  • 100% medical coverage for employees
  • Competitive HSA with company matching
  • Generous dental and vision plans
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation and office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events *yes, even during COVID, except virtually
  • Remote work from home options with $500 office stipend to set up your home office
  • Designated bike storage

Learn more: 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Submit your application