Director of Business AnalysisRole has been filled by a talented individual

About CallRail

CallRail is a marketing technology company. We help data-driven businesses understand which of their marketing campaigns are driving phone calls, how those calls are handled, and how those leads convert into customers. Many of our customers are small, locally-owned businesses, and CallRail’s tools help them compete in an increasingly crowded marketplace. In a nutshell, we provide smart, agile marketers the information they need to make better decisions about how to make their phone ring.

CallRail has been recognized for its product, growth and culture. CallRail is recognized by G2 Crowd as the leader in call tracking customer satisfaction, has been on Inc 500/5000 list 3 years running, and was honored with 2018 Best Workplace award by Inc Magazine.  

We have a track record of success, big ambitions, and a desire to continue to grow through data driven decisions.

About the Role

The Director of Business Analysis will be responsible for building CallRail’s business intelligence team, processes, and tools.

We’re looking for an analytics leader who will dive deep into data and equip teams and company leadership with the insights to manage their initiatives effectively.  You will be the first member of our business intelligence team and be expected to improve and scale our internal data analysis functions as well as build a team to assist in growing and operating the business.

What You'll Do

  • Collaborate with teams to identify strategic needs and create management dashboards and self-service reporting (we currently use Tableau and Looker).

  • Build a BI team to provide reports, dashboards, insights, and ongoing support for cross functional operational and performance metrics.

  • Develop processes to ensure consistent and reliable metrics are provided across the organization.

  • Innovate new ways to improve existing reports and daily functions.

  • Find opportunities to integrate disparate sets of data into the data warehouse (we currently use Redshift) to add additional value to BI capabilities.

  • Champion expanded data governance through the use of best practices and tools.

  • Evaluate, pilot, and recommend new BI and data analytic tools as they become available.

  • This position (and team) will provide critical analysis and insights  for evaluating and prioritizing company initiatives.


  • Bachelor's Degree in a related discipline preferred, MBA a plus.

  • Experience in data and analytics, where both analytical and management capabilities have been clearly demonstrated.

  • Experience creating data visualizations using platforms such as Tableau and Looker.

  • Experience identifying and sourcing data from various systems; internal business systems, social media and other public data sources.

  • Strong command of SQL and other BI tools (Redshift and/or Big Query preferred).

  • Understanding of key BI/Data Analytics trends.

  • Proven skills to work effectively across internal functional areas in ambiguous situations.

  • Project management and team management skills e.g. planning, budgetary control and people management.

  • Strong ability to persuade and  influence cross-functionally in a rapidly growing business.