Content Marketing Manager

Location: Atlanta, GA or Remote (US)

Who we are

CallRail is a leading marketing analytics platform that helps small businesses and marketing agencies accelerate growth with tools to market smarter, drive more quality leads, centralize communications, and turn leads into customers.

We’ve made repeat appearances on best places to work lists, are ranked #1 on G2, and are searching for savvy, innovative people like you to help our customers scale and grow.

The CallRail Brand Activation team is looking for a Content Marketing Manager to join our growing Content team. We are looking for someone invested in building a best-in-class content marketing program, contributing to an inclusive team culture, and creating a collaborative environment where we can create thoughtful, dynamic content that resonates with our target audiences. We take pride in our work, in our work together, and in the information, education, and solutions we deliver for prospects and customers alike. 

What we’re looking for

Reporting to the Senior Manager of Copy and Content and working together with the rest of the CallRail Marketing teams, the Content Marketing Manager will be responsible for managing the production of a wide variety of content — including blog posts, ebooks, guides, reports, infographics, and videos –– with both internal and external writers and designers (such as agencies and freelancers). 

The Content Marketing Manager will help develop, support, and execute content strategies that drive brand awareness and engagement with CallRail at all stages of the buyer and customer journey. 

The Content Marketing Manager will constantly seek to align content marketing strategy with a growing understanding of who CallRail customers are, what pain points they bring into buying decisions, and what stages exist in their particular journey toward conversion –– then proposing and managing creation and development of content to this end. 

This is a full-time, salaried position open to 100% remote candidates based in the U.S. The Content team is a combination of fully remote and Georgia-based team members. Currently, the majority of CallRail employees work remotely, but for those who feel comfortable and would like to return to the office (if located in Atlanta) the CallRail office is open for vaccinated employees.

What you’ll contribute

  • Efficiently guide content creation to support marketing objectives and strategies –– managing content production with internal and external contributors to ensure timely publication. We use Asana for project and editorial calendar management. 
  • Continuously learn the CallRail product and provide editorial direction and feedback from a foundational understanding of how it works and what problems it solves. Seek time with internal subject matter experts to best inform this perspective, and stay current with product updates and GTM changes.
  • Work collaboratively with CallRail Content, Brand, and Marketing team members to create and execute on our quarterly and annual content strategy, spanning core targets, markets, and personas at every stage of the buyer’s journey.
  • Engage in conversations with prospect and customer-facing teams and other members of the marketing department to determine content needed and the ideal mediums for delivering it. You can strategize on how to maximize the investment in a certain content topic and gated/ungated asset (spinoff content opportunities, etc.) 
  • In collaboration with the Sr. Manager of Copy and Content, identify, interview, hire, and manage third-party contributors as required — agencies, freelancers, and others.
  • Build and cultivate relationships with customers and industry professionals.
  • Help monitor pre-determined quarterly and annual success metrics for content strategy.
  • Stay up to date with SMB, agency, and content marketing industry trends and best practices. We have an annual education stipend to support your professional development and growth!

Key competencies we look for and assess in candidates for this role

  • Excellent project management, editing, and written and verbal communications skills. You are open-minded, and consider other perspectives in your interactions with teammates, colleagues, and external partners. We know everyone communicates differently, and we value clear communication, asking questions, and listening with intention. 
    • Excellent time management skills. You know how to work smart, and know when it’s time to take a break; one of our core values is to turn it off, and we model that.
    • Experience managing and editing a large volume of content and managing content deliverables from start to finish with iterable but repeatable processes: from brief writing, writer assignment, and draft reviews and feedback, to publication and distribution.
  • Strong editorial governance and grasp on modern, web-driven English (we use AP Style).
  • Foundational SEO knowledge to inform content planning, creative briefs and content structure (we have an in-house SEO team).
  • Ability to brainstorm, research, vet, and propose potential content topics with a compelling case.
  • Attention to detail, highly organized, and self-motivated with a high level of initiative.
  • Ability to adapt to a fast-moving environment as the team (and product!) changes and grows.
  • Ability to regularly socialize new content and performance findings with the wider company to ensure content marketing efforts and impacts are visible and celebrated. 

Education and qualifications:

  • Bachelor’s degree in Marketing, Public Relations, Communications, Journalism or related or equivalent experience. 
  • 4+ years of experience in content marketing or related work.
  • SaaS experience preferred.
  • Strong writing experience helpful; editorial experience required.

Success in this role will be measured by:

  • Constant contribution to –– and execution of –– content strategy.
  • Ability to hit deadlines proficiently and communicate progress updates when necessary.
  • Collaboration and communication with cross-functional stakeholders, including Demand Generation, Customer Marketing, and Product Marketing.
  • Growth mindset. Continuously looking for creative ways to improve how we operate, our workflows, and the content we produce, and are open to giving and receptive to receiving feedback.

Tools we use:

  • Asana
  • Contentful (CMS)
  • Google Suite
  • Brandfolder
  • 15Five
  • Wistia
  • Figma (for some content and design feedback)
  • Interactive content tools

The process:

  • You apply. So we can get to know you and your work, please include writing and project samples.
  • A recruiter will reach out if your skills, writing samples, and application materials match what we’re looking for in a Content Marketing Manager candidate. We’ll go over logistics about the role, a brief overview of company culture, and salary range expectations. 
  • If we move forward, you will interview (likely three hours total) with the Content team and cross functional team members you would collaborate with on day-to-day work.
  • In your interview with the Senior Content Marketing Manager, you’ll be prepared to talk through the process of creating a piece of your writing (or a piece of content you have managed): the concept, the funnel stage, the outcomes (expected and actual), and the impact on the business. 
  • If we move forward, we’ll check your references and make an offer.

Benefits of working here:

  • 100% medical coverage for employees
  • Competitive HSA with company matching
  • Generous dental and vision plans
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation and office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events *yes, even during COVID, except virtually
  • Remote work from home options with $500 office stipend to set up your home office
  • Designated bike storage
  • Learn more: 

You are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Submit your application

Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Are you legally authorized to work in the United States?