Call Scheduling and Routing

Automated Call Distribution Based on Your Company’s Schedule

Call Scheduling

Call Flow Builder Automates Call Routing

Use our Call Flow Builder to create a schedule that determines how your calls should be routed. With custom call scheduling, it’s easy to customize  call routing based on your business hours and staff availability to ensure you don’t miss any valuable leads. Your callers will always reach the right person at the right time.


schedule calls

If you have a weekly meeting or important client pitch that cannot be interrupted, call routing will direct the call to the appropriate place while you’re away. This automated call distribution feature ensures the caller receives the proper customer service they would expect.

More than Just Call Forwarding

Standard call forwarding simply routes every call that comes in to another number. It doesn’t have the ability to differentiate between calls and therefore cannot provide the high level of customer service you prefer.

The call scheduler with CallRail is a more sophisticated service that provides designated call routing based on if the line is busy, if you’re not answering or if you cannot be reached.

The Call Flow Builder offers a simple series of choices. This includes creating a custom greeting for callers; prompting callers to select 1, 2, 3, etc. from a menu; and creating a schedule that sends your calls to voicemail after hours or at certain times of the day. You can also set up a rotation of numbers that we can route your calls to if your primary phone isn’t answered — the CallRail system will automatically dial the next number on the list.

schedule calls

The call scheduler gives you the flexibility to:

  • Easily create multiple schedules that determine how your call routing path.
  • Get calls to route to different numbers during different times of the day and on different days of the week.
  • Deliver calls to available agents (or voicemail) and make sure calls go to the right person at the right time.

Call Scheduling Allows you to Stay in Touch

CallRail’s automated call distribution makes it easier to reach key personnel when they are on the road or working from home during specific days or hours. Your employees can go mobile without any risk of missing an important call or compromising their communication availability.

Personal service means a lot. Stay in touch with your important clients, suppliers, vendors and long-term supporters by providing the best possible customer experience.

Call scheduling is the key to your company’s ability to respond to customers. Maximize your staff’s potential and provide superior customer service with our call scheduler service.