Route Calls Based On Your Company’s Schedule
Now you can use CallRail’s Call Flow Builder to create a schedule that determines how your calls should be routed, allowing you to send calls where you need them to go based on your schedule. With CallRail’s call scheduling it’s easy to customize call routing based on your business hours and staff availability to ensure valuable calls aren’t being missed.
A Few Ways You Can Use Scheduled Call Routing:
- Easily create multiple schedules that determine how your calls should be routed
- Get calls to route to different numbers during different times of the day and on different days of the week
- Deliver calls to available agents (or voicemail) and make sure calls go to the right person at the right time